March 2024 by Ann Woolgar
Rude counter staff expected me to know her colleague next to her who was serving someone else was actually talking to me and explaining something. How was I to know, she was behind glass so I couldn’t hear and didn’t expect her intervention and neither did her own customer who was surprised as well. The woman serving me was so condescending cutting me off telling me to “ wait a minute” when I was trying to point something out to her. A bad experience. Will not be going there again.
February 2024 by Jackie Grindrod
Today, 16/01/2024, I took an elderly couple, both of whom have disabilities, to Romsey Post office to renew their passports using the digital passport service. It was very busy when we got there. When we got to the counter the assistant, was the most helpful, patient, knowledgeable, and kind person. She assisted the couple through the process without rushing them. She was very friendly and polite but professional. This lady, made the whole process a pleasant experience. Thank you ?
September 2023 by Kim Barrett
Extremely rude and arrogant staff, the lady behind the counter was very sarcastic and talked to me like a child
August 2023 by Tim Vane
Just got some things posted
April 2023 by paul packham
Very helpful and usually not too busy
February 2023 by Rachel chadwick
Female behind counter refused to count bagged coins for banking. Apparently they don?t count coins!By the time she?d finished moaning about how long it takes she could have counted them - it was only £34Very unhelpfulOther post office branches have counted them in the past
December 2022 by Teresa
So friendly and helpful.
December 2022 by Volodymyr
Fast service, friendly staff.
December 2022 by Bobby Volodymyr
Fast service, friendly staff.
August 2022 by Daniel Phillips
Two hours only for missed delivery parcel collections? Okay...
March 2022 by N B1236
Friendly staff, never waiting long. Can?t complain at all
September 2020 by Jason King
All of the front counter staff are extremely friendly and are always happy to help if you have any questions. By far the best post office in the area!
September 2020 by Mihai Mosnegutu
Brilliant staff, very helpful and professional
July 2020 by cat scammell
Do not use this service. The workers are unprofessional, untrained, and rude. Quite frankly, I will never be using this post office again and I will be going ANYWHERE else as to send letters.To whom it may concern; complaint.I visited the Post Office in Romsey Town Centre, Southampton, on the 5th May 2020 at 14:00. I was greeted by Lynne, at the register and she offered me stamp types. I hadn?t sent a letter before, even though I am 19. All of my wedding invites were dropped off by hand, and all ?letters? I have written I have had the privilege to deliver myself- henceforth I was unsure of the stamp type to add to my letter to send to Student Finance England. She told me about First Class stamps, and I agreed to such. I paid, and my letter was added to the bag. I left, and got into my partners car, where he went into the post office and deposited some cash into his bank account. We did not go in at the same time to adhere to social distancing rules.My husband-to-be comes back to the car, and asks if I could have said anything to upset the workers in the office- I said ?no, I was polite?. He continued on to tell me about how the workers started gossiping about my looks, attire, my ability to apply to university, or as they called it, ?college?. All because I didn?t know the differences between Stamp types.Quite frankly, this behaviour is unacceptable and unprofessional. The letter was actually me corresponding with Student Finance, as a result of having to withdraw my studies of Law and Politics due to mental health grounds, as a matter of emergency.Your employees have distressed me deeply and upset me on many grounds. Their unprofessionalism and gossiping, if I had not been more mentally stable, could have lead to a relapse of self injury, or worse.As I went in to confront the employees, i asked for a manager, and was told there was not a single one available, nor was there any contact details. Lynne, the man next to her and the woman whom my husband-to-be said conducted the beginning of the slandering, all seemed shocked and pretended not to know what I wanted to see a manager about until I elaborated on the slandering. Lynne apologised and agreed on how unprofessional her gossiping was, but the other two employees stayed silent.Words cannot describe how disgusted I am with these workers. I would give this place less than 1 star if I could. I have complained to the head office, and have threatened legal action because of the slandering if I hear nothing back within a week.
November 2017 by A.J
Royal mail in general are useless.
It is impossible to contact romsey post office directly...
Massive queues...
Under staffed...
Slow and rip off delivery service...now using parcels2go.
