Rude counter staff expected me to know her colleague next to her who was serving someone else was actually talking to me and explaining something. How was I to know, she was behind glass so I couldn’t hear and didn’t expect her intervention and neither did her own customer who was surprised as well. The woman... read full comment
February 2024
Today, 16/01/2024, I took an elderly couple, both of whom have disabilities, to Romsey Post office to renew their passports using the digital passport service. It was very busy when we got there. When we got to the counter the assistant, was the most helpful, patient, knowledgeable, and kind person. She assisted the couple... read full comment
September 2023
Extremely rude and arrogant staff, the lady behind the counter was very sarcastic and talked to me like a child