September 2023 by Sadie 376
I had to queue for a while, as the staff member who was in charge of the (only) counter position was operating the 'self service' machine for another customer... When it was eventually my turn, she did the same for me... Surely it would be better if the bank staff just did their job, at the counter?!?I didn't queue for the counter because I don't understand the machines... I queued for the counter because I hate those machines, expect a certain level of customer service and do not want an unpaid admin job in a bank!I'm so glad I was only paying a bill there & no longer have my bank account with Barclays.
July 2023 by Martin Biddle
Great customer service from Andy today. Visited with an unusual, complicated request. Andy checked every option to find a resolution for me and to ensure my problem was resolved. Thanks!
June 2023 by mattbloodstain brown
Very helpful staff
June 2023 by Amen D
Need to make appointment before going there.. plz make sure u make oppointment
May 2023 by Alternative Facts
Always had a great experience banking at this branch, staff friendly, knowledgeable and always on hand to help.
May 2023 by Hasna Begum
Staff is so kind to help me even when their machine is broken when I want to pay my bills etc.
April 2023 by Carla cox
I've had few bad experiences with them , so not a good bank
April 2023 by Karlene
Friendly clean place. Self service machine wasn't working so staff helped.
April 2023 by Michael K
Incredibly helpful staff. Both in welcoming and dealing with an issue I had with a bank card. Thank you to Alexandru too. A pleasure to receive some old school service.
April 2023 by Karlene Ratcliffe (Kzooiow-Fry)
Friendly clean place. Self service machine wasn't working so staff helped.
March 2023 by Sebastian Watson
The staff were incredibly kind and accomodating; they took care to make sure they respected my pronouns and helped me when I had a problem with a transaction while using online banking.
January 2023 by ADAM HORNER
Went in on a Saturday afternoon and had amazing customer service and it wasn't too busy.Delighted that I was greeted at the door and the receptionist was very friendly and well mannered. She told me exactly where to sit and how long it would be until I was seen.The lady who delt with my query was very professional. She was understanding and sorted my problem within 10 minutes. Its good to see that great customer service is still out there.Great little branch if you need to use it
December 2022 by Vinoth Kumar
We had really good customer support from this bank especially with Alex who spent extra time to solve our issues.Thanks Alex for supporting us?.
October 2022 by Ryan Crawford
Only one counter so always a long queue. Go to Barclays waterlooville instead it?s nicer there and more counters
August 2022 by Saule Noka
Waiting on call for 1,5 hours! They have something very wrong going on with the customer service
