November 2023 by WAYNE EVANS
Miserable sour faced Manageress in menswear! Staff more than helpful.Managers should lead by example should really be an example to their teams not detrimental to the teams reputation!If I were a mystery shopper, the Manageress would be back in for basic training. If retail isn?t your thing, just find another job.
November 2023 by Bill Symonds
This is a 2 part review, one for the Next shop at Hedge End and one for the Next Online shopping experience.We were looking for some new bedroom furniture and popped into Next Hedge End to check the colour of what we were looking at. The shop had an end of display sale and we bought 2 items. Unfortunately this coincided with being unable to transport the furniture ourselves and the staff at Hedge End could not have been more helpful. They have a local transporter who we engaged to deliver the furniture and all was delivered on time and with great communications. So 5 ? for Hedge End.Later that week we ordered some additional pieces to match from Next's online store. We arranged delivery with building of the furniture for later that week. The day before the agreed delivery date Next called to say they could deliver as agreed but not build. We rescheduled delivery for t+4 days from the original date. The morning of the rescheduled day we received a text to say there were problems loading and the delivery may be delayed. Then later that turned into a cancelled delivery with delivery rescheduled for the following day.The following day as the delivery slot was nearing its end without any sign of the delivery, I rang to check progress and was told the driver had been delayed. I then received a call from the driver telling me they would be with me in about 1 hour. 2 hours later I rang to find out what was occurring and was told that the driver had abandoned attempting to deliver our items at his own discretion citing a combination of restricted access and being in a larger lorry than expected as the reason. We don't have restricted access at all, we live on a main A road with parking directly outside the house on that road.Speaking to Next to complain we now have the next possible with build delivery for us scheduled for t+13 days from the original plan. We agreed maximum compensation if 10 % of the purchase cost which does not compensate for the stress and inconvenience we've experienced.Our experience with Next online has been appalling, I wish I'd taken the opportunity to have the items delivered without building when things first went south. It'll be a long time (if ever) before we shop online with Next. Zero stars deserved.EDIT added 30/10/23We still do not have a complete wardrobe. Next delivered and built yesterday but only got so far before they discovered missing parts and were unable to complete it. A whole second wardrobe is now being shipped to us later this week as Next claim they're unable to separate the necessary parts at the depot. The weight of transporting the entire wardrobe for the sake of less than 1 kg of parts is not in keeping with minimising their carbon footprint. Terrible just got worse.
October 2023 by Grace Simmonds
This is for NEXT in HedgeEnd. Wanted to return an item I had got in Southampton as it was faulty. Went on Sunday at 10:45 am. Did not see a sign about Sunday trading legislation and can only browse until 11:00 as store open from 11:00 to 5:00pm. Staff were at pains to tell me I had to wait - a little condescending. However, I did browse but ended up sitting on a settee outside changing rooms. Item returned no problem and liked replacement.I'm not sure if all stores operate same Sunday hours, so you might want to check if you are in a hurry.
September 2023 by James Swann
Great shop, plenty of stock and the in-house Costa gives me a bolt hole when the wife gets properly stuck in!
July 2023 by Andrew Price
Bought a suit, shirt, and tie. One member of the staff was awesome helping with sizing and advice. The miserable woman on the till never spoke a word and ruined a good shopping experience.
July 2023 by Ian Silsbury
Needed to get some shorts for upcoming holiday. Good choice,staff very polite and helpful,layout makes it easy to find what you need. Clean in store and changing rooms.
June 2023 by Marie Lisette Luha
I just had the most bizarre experience in Hedge End Next. I bought shoes that were £45. Got charged £48.15, which I only noticed when leaving the shop. When I went back to get £3.15 refund, I was refunded £48 and then I had to pay £45 again for the shoes. When I asked why I didn't get the £0.15 they said it's cause I bought a carrier bag. I said I didn't buy the carrier bag, but they didn't believe me. End of the day it's just £.15, but now I have to wait for the £48 to get back to my account instead of the £3.15, which I was wrongly charged. Justa very weird, unpleasant experience.
June 2023 by Amanda Smith
Had to order one of the outfits. Staff very helpful
June 2023 by Alan Stevens
This store strangely didn't have any kids clothes for children between the ages of 13 and 16. Good selection of adult clothes though.
June 2023 by Daisy Roots
One of my favourite Next homes.. great parking and the Costa coffee
June 2023 by Steve James
Never been here before parking ?? on site there are lift's and escalators in the building wide variety of clothing male and female kids too toilets and a Costa coffee ? shop popped in to get my daughter some summer ? ? sandals plenty of choice here.
June 2023 by Jake Kuyser
Good clothes and reasonable prices. Popular mens size (34R) not in stock on several items when I was there. Only Next brand available in store despite other brands shown online so bear that in mind before going to buy some Vans as they are online only.
June 2023 by John Tuck
Beautiful sunny morning, thought I'd wear my new jacket. Security tag still attached (well that works!). Fortunately there's a Next nearer home so I don't have to drive to Hedge End!
June 2023 by Andy G.
Quality of clothing this spring for the summer kitdidn't seem too good, prices indicated it should be better unfortunately. Hopefully they'll sort that out for the autumn.
May 2023 by Chris S
Lovely big shop, wide selection of goods
