Furniture Stores in Hedge End, Hampshire

“Over the past year, we have bought three mattresses, five sofas, and a coffee table. and the customer service and experience has been second to none. We are always welcomes with a friendly smile in store, and I really like the fact that there is a continuity in store with the same team having been there for years, each of them very knowledgeable and happy to answer any questions. No pushy sales team, and they give you time to make your own decision and prices are competitive. We look forward to buying more items of furniture this year.”

“We came to buy a patio set- Maria was just so helpful, as was Adam , who helped us out to the car with the box.
Excellent customer service. Everyone very polite and friendly.”

“Went in on the off chance thinking about a near future project. Started my look around and measuring and within 10 minutes was approached by an assistant with a nice welcome smile and asked did I need some help. NO PRESSURE or pushing we started chatting. Felt comfortable with all options given to us and even the wife was happy with the answers. Look like we will be following up soon. Getting to like this place more than down the road.”

“Rightly or wrongly, I have just spent the last hour reading through some reviews of SCS and frankly, I am now concerned that there may be trouble ahead! In short, we ordered a Delebio 3 seater sofa and Ottoman on the 4th June. Expected delivery is 8 August. To his credit, Matthew was quick to point out it could be sooner, or could be later. Reading through some of the reviews, I will be delighted if delivery happens a couple of days either side of the original date. I also saw on some the reviews that in a number of cases, the delivery charge was waived as part of the deal? Disappointed that this attractive proposition was not offered as part of our purchase. Inconsistency rules. Ok SCS, here is the challenge: Prove me wrong that my concerns should be unfounded and that you are going to provide me with quality goods that will be delivered hassle free and on time! Thank you for reading and I promise to follow this up once the sofa is delivered, hopefully in a positive light.
As promised, here is my follow up feedback. I am happy to report that SCS have proved me totally wrong and have delivered a first class experience in every respect. Our Delebio sofa was delivered bang on time by a great crew who kept us informed of their progress leading up to the delivery time. Thanks Guys!
Communication from SCS in the days leading up tp delivery was also excellent. The sofa and ottoman are of great quality and just what we had hoped.
In summary, we have no hesitation in recommending SCS if you are considering a new sofa/chair etc. 5*”

“First class service from Gavin and Amanda. Really can't recommend them enough. Brilliant communication throughout and nothing was too much trouble. Unlike their "competitors" there was no pressure for a sale and time was taken to discuss the various options to ensure we got the bathrooms designed around our needs and the tight timescales we were working to. Gavin especially couldn't have been more helpful if he had tried.”

“Jamie sold me two sofas today, all the staff were very helpful, not pushy at all but add sure they all asked if I needed anything and struck conversations. They were happy to leave me to have a look around myself and was approached at the right time by Jamie, as I had found the sofa I wanted. We went through options and pricing, I was happy with what he had to offer so it was an easy sale as I was looking to buy today for sure.”

“We bought a sofa foot stools and swivel chair and are really happy with the purchase. The customer service from Sam was outstanding he was very patient with us coming and back and forth and being indecisive with no pressure or hard sell. Highly recommend”