September 2026 by christina mischi
Very disappointing experience.
I contacted them several times by email regarding renewal and received no reply. When I eventually called, I spoke to Craig, who confirmed that he had received my emails but simply had not replied. His manner was dismissive and unhelpful, and he even appeared to be eating while speaking to me.
I specifically asked for the renewal options to be sent by email so I could properly review and compare them, but was told it would be “quicker” to explain everything over the phone and my email was long.
My overall impression is that customer service is very poor once they already have your business. The initial pricing may look attractive, but it is important to read the policy details carefully, and in the second year the renewal became much less competitive with very little apparent interest in trying to retain the customer. I will never consider them again for my properties.
November 2025 by Kate Ives
Paid my policy but received a lapse of policy notice. I’ve emailed multiple times and haven’t heard back. I issued evidence of payment too. I also emailed them before the lapse notice to make sure all is in order. Months with no contact. Will now be requesting refund. Terrible customer service. Not sure they actually insure anything! Jokers.
May 2025 by Neil Thorne
Just found out after paying that my policy is lapsed as my correspondence address changed - now without Insurance on my home in the UK - terrible service and will go to the onbudsman for resolution
August 2024 by R\u0026K
Great service .
December 2023 by y b
Very helpful company
September 2023 by Claire Roberts
Awful company rude agents and not wiling to pay out the amount of your claim. Won’t use them again
April 2023 by Jonny H
Cover my properties at a good competive price.
March 2023 by Debbie Stanford
Always professional and prompt in responding
March 2022 by Stephen Blackmore
Awful, keep putting the premium up, got same cover much cheaper elsewhere, just tried to call spent ages going through the automated system for the operator to hang up on me!! Shocking service
May 2021 by Geoff Woods
Great company simple and straightforward
October 2020 by Kevin Warrington
Been with these for years but when it comes to make a claim they don't want to help - They won't send a loss adjuster round, until you've got quotes for the repairs yourself, even though you don't know what they'll agree to pay for? In the end I cancelled the claim, did the repairs myself and moved all my policies to another company.
March 2020 by Philip Bunce
Intransigent
December 2019 by P Walker
Just wait until something goes wrong. The paperwork doesn't tie up, they do not keep you informed. They cancelled my insurance without telling me and then said they had written a letter. Very offhand.
October 2019 by warwick clifton
Good service and the prices are very competitive. Have been using them for over 5 years now and have never had any issues. Hasn't had to make a claim yet but so far so good.
