Very disappointing experience. I contacted them several times by email regarding renewal and received no reply. When I eventually called, I spoke to Craig, who confirmed that he had received my emails but simply had not replied. His manner was dismissive and unhelpful, and he even appeared to be eating while speaking... read full comment
November 2025
Paid my policy but received a lapse of policy notice. I’ve emailed multiple times and haven’t heard back. I issued evidence of payment too. I also emailed them before the lapse notice to make sure all is in order. Months with no contact. Will now be requesting refund. Terrible customer service. Not sure they... read full comment
May 2025
Just found out after paying that my policy is lapsed as my correspondence address changed - now without Insurance on my home in the UK - terrible service and will go to the onbudsman for resolution
