January 2024 by Steve Cunningham
Not the easiest place to go in and find something specific.Had a good range of homeware items.
January 2024 by Richard Sinfield
Excellent cook chicken bacon also store is nice clean and staff is brilliant one member William England so happy willing to help you
December 2023 by Martin Bond
Used to shop here regularly but very rarely go now due to very poor availability. Thought I'd give them a try this evening and walked out with one item from my list of 8. Won't be bothering to return.
December 2023 by Liam O'Meara
What an appalling way to treat customers. When most right thinking companies are phading out these ridiculous and intrusive self scanners, Asda has stores with only these infernal machines in operation. I am not a Luddite, I embrace technology. When it works and is no causing inconvenience.Tonight at Brighton Hill, there were no tills open. Many customers with pre Christmas shopping had to go through the self serve. Supported by your poor beleaguered staff. The machines were doing the usual thing of stopping to wait for a staff member to fix the error.This is a disgrace, there is no consideration for people who require assistance, either physically or mentally.My partner suffers greatly from anxiety, and after 10 minutes of messing around, we managed to scan one item.We spoke to a lovely member of staff who advised they were short staffed and could not open a till.We decided to leave. The end result being you lost over £100, and your poor staff had extra work putting our shopping back.I can only assume that the genius who thinks these are a good idea has never done a proper day's work in their life.Every little helps my eye.Anyway, there are shops that really do care for their customers and staff, so will be taking our custom there.
December 2023 by Milena Andreeva
Very BAD experience! Rude lady Manager with Tattoos all over, that were blaming the Customers and didn?t know how to use the voucher system and telling us that the system is not accepting the Black Friday vouchers! Her incompetence and the stuff there really pushed us away. Luckily we knew our rights and we did guess that need to separate our shopping in 2 transactions, so in order to use the reward vouchers there. At the End all worked as should be and was not the clients or the system fault, but rather was the rude customer service and the incompetence, blaming us that the vouchers being used previously, when they saw, that was the fist time using them!!! Bad experience overall!!
December 2023 by Nick Colebourn
It seems to me that Asda are doing their level best to prevent people from shopping at this store. Recently they have replaced the speed bumps in the car park. The new ones cause me absolute agony when driving over them due to their harshness, regardless of the speed. Apparently this is impacting not only myself, with the car park now a reasonable reflection of a ski slalom competition with cars all doing their best to drive around these monstrosities. Once you've parked up, however, you are then met with the challenge of trying to get a basket ("don't ask me, we've only got 10 for the entire store" was the last response I had from a staff member when there were none at the front of the store), or if you are unlucky enough to require a trolley, trying to find one that doesn't sound like a 100 year old train that's derailed and is clattering down a track.Recently, they've replaced the fridges with new ones, which now have doors on them. This means that whenever you want to get something from the fridge you first have to wait until there isn't someone blocking the door, then dump your own trolley to open the door which then blocks a third of the aisle preventing people getting past, and finally trying to find your trolley which frustrated people have moved to try and get round the doors. When two people open the doors on opposite sides of the aisle it effectively blocks the aisle whilst they then look at the stock and consider what to buy. Once you have more than a couple of people on the aisle it effectively becomes permanently blocked, making it an impossibility to get to what you want to buy.The stock situation in the store nowadays has declined to the extent where it permanently looks like the aftermath of a particularly energetic episode of Dale Winton's Supermarket Sweep, with the medicines aisle in particular looking like a tactical nuclear device has recently been detonated. I can't remember the last time I actually managed to buy everything I wanted in store.If you do happen to find something to buy, you then have to navigate trying to pay for your purchases. This is made difficult by the complete lack of any till staff after about 6pm at night (not that there's a lot at any time), with you forced instead to try and scan all your items yourself at either the trolley self service or basket self service. Normally this would be a slight bugbear, however there is very rarely more than one or two staff members available to deal with the constant issues that require a staff members attention, and god forbid you buy any alcohol that requires age verification, since this can take seemingly hours. Whilst this could be explained by staff shortages, there seems to be an infinite supply of staff just milling around and chatting just outside the self checkout area, making the lack of actual staff to help even more infuriating.One item of particular note as well is the "click and collect" service, which in reality should be rebranded the "click, wait, complain, be told they're short staffed and you just have to wait, then give up" service. The last time I foolishly attempted this the family in front of us waited just under 30 minutes for their click and collect order to be brought out, and we waited roughly 15 minutes. This was all the more galling as the items we wanted happended to be in stock at that store and we could have just grabbed them off the shelf and steeled ourselves for the self checkout torture.All in all this store used to be well stocked, well staffed, and well maintained, but in the last year or two it has seeminly been left to go to rack and ruin. After my last visit where there were zero staff on a checkout I went to the Sainsburys up the road, where there were 7 staff on checkouts, no queues, plenty of stock and a store experience that wasn't reminiscent of a bad remake of the classic film, "The Running Man". You can guess where I shop nowadays. I go to this Asda now only as an absolute last resort, and even
December 2023 by Erwin Rasel
Unfortunately My local shop, its not the worst in general but everytime im shopping here i wonder how their bakery section can make any money. You'll hardly find any bread here in the mornings, forget about paninis. Also the fresh rolls section has been empty for months, seems pointless.
November 2023 by Larissa Formala
Absolutely disgusting treatment from a staff member today. My sister and I went in to buy a kettle, couldn't even look at the kettles because staff had put pallets right across. We then went to look for some chocolate selection packs to see there was only 3 on the shelf. So we asked a member of staff to check the stock. He scanned it to see there was over 200 out the back. We asked if he would mind going to bring some. He snatched the pack out of my sister's hand and walked off. We waited and he came back with the box. My sister said thank you very much she really appreciated his efforts only to have him swear at us and tell us he lost his kids so he doesn't care about Christmas and doesn't care much about happy times. I was taken back by this and my sister struggled to keep it together herself as she is having her own battles. I took her to Asda to distract her for this 'man' to talk to her the way he did. I put a complaint in to customer services and was told a manager would call me. As we got into the car she burst into tears from her own battles she didn't need someone else talking to her the way he did.. I had No call back and When I called them to reinforce this is not ok. If he is not ok he shouldn't be working. We all have issues and I am not even angry for what he said I'm angry he clearly wasn't fit to be in work. Only to have a manager say he will speak to the staff member. No apology no nothing! The manager literally couldn't of cared less. Disgusting treatment even from management!
November 2023 by Daniel Wills
Honestly this place is beginning to become a waste of space. They have zero staff, so the shelves are basically empty everyday of the week. I?ll take my weekly shop to Aldi and Food Warehouse round the corner, won?t waste my time here anymore.P.s. your pizza counter is terrible now. I waited 25 minutes or try to order one but nobody came (it was middle of the day). You waste so much of my time!!!!!
October 2023 by Charlotte Tyler
Would give -5 stars if possible ?Customer service is a joke. Waiting for assistance at the self checkout you?ve gotta a better chance of grass growing quicker than a member of staff helping you
September 2023 by Adam Toms
Click and collect is a nightmare for online orders right now. Had to wait 45 minutes for a parcel. Stock levels on shelves are always really low. Shame as when we moved into the area it was one of the better supermarkets :-(
August 2023 by Darren Amos
Stock levels were low in most areas, which makes for an incomplete shop. Every single week the prices are increasing for the same items how can we budget for this? Security doors are constantly alarming. This has to be resolved. This is known to be issues with the gates at check out, not signalling you passed them once payment was made. One security guard is particularly unpleasant and rude, assuming everyone is suspicious, which I guess is his job? Managers supervisors and check out ladies and gents are always pretty good it isn't easy multi-tasking the way they have to, and they are treated horrid. Sometimes, this isn't acceptable. I don't think it helps with no tills ever being manned anymore and we all have to do this job for the store, it is the way things are now I guess.
August 2023 by ????? ??????
Only goes to Asda to get the missing items that i couldnt get for my weekly groceries online. Dont like driving there as most of them dont have manners and rude. Some of the empty shelf doesnt give a good impression. Also loads of vicky pollards amongst the crowd and rowdy kids giving security a hard day!
August 2023 by Rebecca Job
Update:I've made 2 further orders since this incident and each one has been a waste of my time.I ordered the broken items again, click and collect this time, and was told my order was delayed 48 hours. Went into store after 48 hours and the customer service desk said they couldn't do anything and I would have to call up. The guy on the phone said they were sold out. No communications from asda regarding this. Waste of time coming to store and wasted staff on customer service if they can't do anything useful.I made another order for something different this week. Same issue as the previous order. What is the point in ordering things if they are always out of stock but tell you they are in stock!!!!Useless customer service (online and in store) and useless packing team.Ordered a dinnerware set online and it all arrived smashed. Took it to asda where they said they can't process any refunds or exchanges or even just order in the new things for me and I'll have to do everything online.I said I don't want to order online again if its just going to arrive smashed, and they said there's no other option but to try click and collect.Called customer services to get a full refund as I was told I wouldn't receive a postage refund. They asked me to respond to an email with photos of the damages, but there was a glitch with their delivery system not recognising my email so I couldn't respond to their emails. They said we will call you in 2 days and fix it that way. 2 days passed by and they just sent me another email - useless. Had to call up again just to go through the whole process again.Ridiculous service. You should be able to do ANY refunds on the tills. Stores have done this before, I don't understand why policies are moving backwards.Photos for proof.
August 2023 by Andrew Narramore
Went into this store this morning 23/7/23 at 10:30 and the shelves in the chilled section were empty. There was NOTHING that I wanted or needed. Considering that the public were starting to come in with increasing numbers, this was unacceptable. If this is how the manager thinks a store should be run, HE should be sacked ! !Deplorable !
