December 2024 by Janet Dallaway
I was surprised to find that in the ladies toilet with the handrail there was no toilet seat. That means that only 2 of the cubicles are usable. Not good at bust times.
December 2024 by Abbs W
Looks like overcharge is a regular practice. The Indian lady didn't even apologise for overcharging me. I did eventually got the refund at the customer service counter. The staff there seem to be too busy having a banter amongst themselves. Not professional at all.
November 2024 by Stiggy
Has to be the worst supermarket in Basingstoke.
So far this year, overcharged on roll back prices with full price several times over several weeks. Overcharged with their buy 2 for the price of 3 scam and got charged full price for all 3 items. Staff on customer service desk aware of this for over a week and nothing done. Purchased a couple of items, 1 of them a canned goods just over 4 months out of date. Not the first time I've seen out of date produce on display.
The last 3 weeks on the trot, absolutely rotten veg on display. Complained to head office...not interested. Apparently the manager says there are no issues so nothing to pursue.
Asda as a supposed supermarket is a local disgrace and they wonder why their market share is dropping.
Did I mention the lack of staffed checkouts at busy times...
November 2024 by Sammy Evans
Had what you need at good prices. Nothing incredibly amazing about it. Had low stock in quite a few things though
October 2024 by Kyle Thomas
found a nuclear warhead in my 39p reduced yellow-label microwave-from-frozen bangers and mash ready meal
September 2024 by Geoffrey Smith
No cafe!! Toilets out of use. Keep your website updated please!
September 2024 by J R
Was super excited to see that the pizza counter was actually open for once!
Only to then discover that they seem to employ a grumpy troll behind the counter. It was a surprise birthday party for my daughter, that part was clear as the four girls were wearing matching BFF Tshirts. The girls were very polite, especially as the server was huffing and puffing the whole way through the order, trying to rush them because she wanted to go home, she kept mumbling this. Any time another customer asked for pizza she would sigh and say in a loud voice that it was completely impossible as she HAD to do a last minute HUGE order.
Got home and she also got pizzas wrong!
Cheers love for adding gloom to our special day.
September 2024 by Callum Cracknell
Something very wrong is going on here. This shop has gone badly down hill over the last 6 months or so. Stock is awful, place is always a mess, staff are nowhere to be found. And they try and force you to use these useless self service tills. Honestly go elsewhere now which is a shame
September 2024 by Mark Reeves
Went in to get sausages today, noticed that porky whites sausages had a use by date of 2nd of September and it?s the 4th of September today, showed it to a member of staff there, who was reducing the price of meat, who didn?t actually care about it, in my opinion that?s disgraceful behaviour
September 2024 by Christopher Smallbone
Good store and helpful staff but new fridges are a nightmare for people like me in wheelchairs or mobility scooters I gashed my leg badly on one of the doors a while back also to much product waiting to be shelved left on huge trolleys making it impossible for me to get down some aisles.
September 2024 by Evie
Dey kicked me out because I showed my wee wee
September 2024 by Nathaniel LIJP
Shopping here feels so stressful due to how rude, cold and dismissive most of the staff are. They seem so miserable to be there. I have witnessed so many staff being so cold and dismissive to friendly customers just looking for assistance. You'd be best off going to Aldi down the road. This place is appalling.
September 2024 by Samantha Trinder-Bourne
Avoid this shop unless I need something urgently. Went in for my weekly shop as I needed lots of kitchenware only to end up with a till that kept resetting the card reader. Was told this was a known issue for 4 of the self scans. I was told to go to customer services to pay. Waited 10 minutes for attention. Not great when you have a trolley of frozen goods and are on crutches.
June 2024 by christine brook
Shopping in this store is becoming very frustrating. The shelves are always empty of almost everything. The new fridges are not user friendly quite often you have to wait for people to move before you can pick up what you need. Shopping for the basics is difficult milk, bread, meat selection is poor.
I feel the shelves should be stocked overnight to allow people to do there shopping without having to dodge cages in the aisles. The self checkout area is poorly manned, and when they are the staff are not always aware that you are waiting for assistance. I visited the store early Saturday morning and the shelves were already empty.
Please sort this store out! take more pride in the way it looks.
Frustrated shopper.
June 2024 by Glizzy Jenkins
Went to buy a redbull not long ago and got asked for ID while in uniform as i was on my break and work just next to asda (which the staff clearly knew as mostly all of them come into where i work), I am quite visibly not under 16 and was in full uniform then got told they would not give it to my without ID as this was their ?policy?. Then went to buy a vape not long ago from the other till did not get id at all and also bought redbull not long ago and was not id again. Seems like half the staff don?t have a clue what they?re doing and half do.
