September 2025 by MARSH 777
Had an issue with my watch however Tom has taken care of it and went above and beyond to make sure I was happy with the process. Excellent service please make sure you visit Tom if you wish to purchase any jewellery and he will take care of you.
August 2025 by rebecca lewry
T H BAKER ALTON HAMPSHIRE STORE
I TOOK A BEAUTIFUL 55 YEAR OLD LONGINES GOLD CHILDS WATCH TO THE STORE...I PAYED FOR A NEW STRAP & A LIFETIME BATTERY.... THE RUBBISH SHOP DIDNT EVEN PUT THE TIME RIGHT WHEN THEY CHANGED THE BATTERY
June 2025 by nicnac10011
Whatever you do avoid at all costs!!! My partner brought the most beautiful ring that I've worn probably about a week since November 2024 because its been in and out of repairs since! They refuse to take any liability and my partner has had to pay tooth and ear! You'd think after the 3rd repair a break again a week later would indicate the issue is not a 'you' problem, its the jewellery itself. Ive not felt engaged and it's because T H have refused to assist in any way. Currently trying to get assistance from head office but they also dont give a .... having to get advice from citizens advice and resolver. Please save your money time and go elsewhere! Anywhere but here!!!!
October 2024 by Pete Lydon
Zoe was very helpful and knowledgeable? highly recommend
October 2024 by DEborah Jane King
No where to leave a message ???
August 2024 by Francesca Owens
Took my husbands watch in to get battery replaced in may. When they did it was told it wasn?t the battery and that I need to send it off. Cost £25 for this and then got a phone call to say that it needed £190 worth of repairs. I said no as couldn?t afford it.
Asked for recommendations on a local Facebook group on where to take watch to be fixed. Took it to a local clock shop who got it working for £10. I believe this jewellers took something out to get money out of me!
August 2024 by Wayne Young
Brought my Tag watch in for a new battery. I gave the watch to them with every single piece on it, 100%. On collecting I was told there was no crown on it, to set the time, to which I replied what happened. They said when they received the watch it didn?t have it on, which was a complete lie. They didn?t charge me for a the battery, which is as good as an admission of guilt. I?ve now got to pay £250 to replace this piece. Never in a million years would I use or recommend this jewellers.
August 2024 by Rose Lock
I just collected my late Mum's precious gold necklace following a repair and I'm delighted with the result. Really good service, it was a tricky one to repair and it's done superbly - dealt with Olivia who was very friendly as were all the other staff. Highly recommend. Thanks Rose
June 2024 by J Currie
Very helpful staff. Friendly and efficient.
May 2024 by Jake Davies
Went in to buy a new watch, very nice selection of styles and staff were great, if you're looking for a new piece it's a good place to try
May 2024 by Sam Evans
Very efficient and friendly service by Zoe. Very reasonable price. Would recommend.
December 2023 by Marta Wnuk
Amazing atmosphere, very helpful staff, beautiful and great quality jewellery, and fantastic offers! Highly recommended!!!
March 2023 by J S
I asked them to get a Tissot that I wanted to see before I bought it, Natalia arranged for the watch, which they didn't have in stock to be ordered so I could view it. The service was professional and friendly.The shop is warm and welcoming the ambience, the lighting and the exposed wood harks of an era long passed.I can't recommend TH Baker highly enough and will use them again when the time comes.
February 2023 by nicki
Great little shop, very helpful staff. Went in a couple of weeks ago with no clue what to buy for my partner. Customer service was spot on, I got a lovely mens bracelet (which he loved) the young lady (red head) was very polite and very patient. Its not the first time I have shopped there, and I've always been impressed.
December 2022 by Derrick Wood
Saved the day for my daughters birthday, the assistance and patience shown by the staff was first class and the bought product was a big surprise for my over 50 daughter.
