November 2023 by Kerobinson90
Very tiny shop, always crowded and a confusing browsing system where you squeeze through the store and then come back to the entrance to line up to be served.Went in to buy my little sister a charm for her birthday, every attendant in there was beyond rude. No eye contact, zero customer service training. The last straw was when I went to the till to pay we had to interrupt the girls gossiping at the front desk and then during the payment process, the girl serving had her head on a 90 degree tilt looking away from us at something much more interesting apparently. The vibe was very ?I?m too good to be here?. A little customer service training wouldn?t go amiss. I won?t be going back.
October 2023 by Alice Roberts x
Came in today with a friend to get matching ingraved necklaces and we were served by the most lovely lady, I think her name was Fliss, she was so helpful and made the experience so enjoyable so I just wanted to say thank you to her xx
October 2023 by Denise Collins
Very helpfull staff even though the shop was busy,very knoledgeable
October 2023 by Donna Morris
Didn't have my ring size but gave me the code to order online which I did. Lovely clean store, sometimes you do have to wait your turn as it's very popular.
September 2023 by G Murtaza
I been there today to get few rings for my family . I?m very impressed with the excellent customer service of Lilly . She was very kind and friendly. I have purchased a very beautiful gift set . Thank you pandora and thank you Lilly for being so helpful. I?m amazed the way she works it makes me feel like pandora is her own company :-) . She seems so dedicated and loyal with the company. And her work . God bless you Lilly . Thank you ?
August 2023 by Victoria Hodgkinson
Very disappointing experience at Pandora Trafford today. I was made to feel I was inconveniencing the staff, most of which seemed incapable of a smile. I know that the structure is as such that you have to wait to be served, however, you get made to feel like a criminal for browsing. I had every intention of purchasing something in Pandora today, however, as I was slightly indecisive between a tennis bracelet and bangle, clearly annoying the staff member serving me, I thought it best to take my custom elsewhere.Having worked in the customer service industry in the past (a jewellers) I recognize the importance of a smile and friendly disposition. This was not my experience today and it's a simple thing to do. Very disappointing for a popular high street name as Pandora.
July 2023 by Alan O'Connor
Very nice great staff and really friendly 10 out of 10
July 2023 by Caroline Edwards
Fantastic after sales service from the staff at the TC. I popped in with a bracelet which had broken, a new one was ordered to be delivered to my home address & it arrived the next day. Very impressive. Unfortunately it doesn't have the name of the person who served me on my receipt.
May 2023 by Lynne Higginson
Excellent service the sales assistant was very polite and extremely helpful would highly recommend Pandora in the Trafford centre
May 2023 by Darrell Wilson
Huge queues and horrifically clinical ambience. The staff are friendly when you do finally meet them.
April 2023 by Lisa Jones
Staff where very helpful went out of the way to make sure I had the right things I was looking for. I felt no pressure to hurry up or to buy things I didn't need.
March 2023 by Andrew Cooper
Got what I wanted ,staff so helpful,great parking .
March 2023 by Victoria Keavney
Pretty, expensive and the experience is blighted by the heat in the place! Awful. I avoid this place if I can...ventilation is non existent! Feel for their staff.
March 2023 by Charley Leach
Really helpful when I had problems with my bracelet served by a lovely girl called Chloe thank you so much for all your help you?re a star ??
March 2023 by JITHEESH JAYAN
Friendly staff. Nice place. Good collection of wearables
