June 2021 by Shah Hussain
Rubbish customer service. Website is not working properly. Plus have not received my order yet!. They use hermes for delivery and its the worst company to use. Tried tracking and website is automated customer service.
May 2021 by Jam Hussain
Do not order from here. I've been waiting nearly a month for an item but the worst bit is that no one is responding to my requests for updates/information. I've never had such a bad experience with a retailer before. Will never order anything from here again and advise anyone else to avoid them.
February 2021 by Debbie Hamilton
Like a lot of people, it seems, I've not received my trainers even though I paid 6.99 for a sunday delivery too. Cant get through to anyone. Live chat is a machine, doesn't recognise my ref number so 'goodbye' and no phone number to ring. Would be nice if someone from Foot asylum could contact me.
January 2021 by Anita Camenzuli
What a joke! Took my money sent an email to say thanks and that?s it !\\nNo further contact - not even to say there is a delay I?m left with no trainers or gift for my son , can?t get through to anyone , no money back no contact !! What a joke for this day and age will never ever use again ! Please beware it?s never a good sign if a company have no contact numbers. Very disappointed.
December 2020 by John McGrath
I?m not even a customer and these clowns keep sending me expensive Nike clothes to somebody else but at my address. The customer service is so bad I?m advised I cannot speak to them for 72 hours this company is complete rubbish.
October 2020 by Jada Clarke
Ordered items last week Friday and as i needed them for Sunday evening paid for Sunday delivery. It is now Tuesday and i have not got my parcel. Cant get through to anyone, sending an email takes to long for replies. I just want my money back now as i had to go and purchase the item from another store instead.
October 2020 by Totti - King Of Rome
It's good! Great service. Standard delivery came early as well. My only criticism is that I didn't receive any emails informing me when my delivery would arrive. Other than that - great!
October 2020 by Beccy Courtney
Wouldn't even give these people a one, definitely not Cardiff store. My 15 year old son was in the store today and his friend asked for a shoe size, lady said 'go ask the lads over there' so my son said to his friend why couldnt she help us, with that another ADULT member of staff aproached my son asking what he said to her and offered to take him outside the store and BANG him out!!!!! Absolutely disgusting!!!!!!
January 2019 by Nick Donovan
Absolutely useless. First order, a pink cap, turns up with stains on it. I call them, explain and they say we have others in stock, send it back and we will send one out. It never turns up, I call again to be told they are not in stock!!!!!!! I get a refund.
January 2019 by Frankey Alf
Don't do next day delivery other than that good stuff
December 2018 by Hanna T
Worst customer service ever, do not buy from here. Won't refund your money. And sent me a used pair of sliders. Won't keep u updated with any of ur issues that u are trying to solve. Taken almost 3 weeks to sort this and still no refund even tho sent sliders back and gave them a tracking number.
December 2018 by Laura Murphy
Absolutely disgusting service. Never received items, have requested a refund for over a month never received. Have been told 5 times refund is going through and it has not. Unable to speak to management. Everyone there is clueless. By far the worst service I have ever received. Will not be using again, and many of my friends wonâ??t either.
November 2018 by Christina Fountoukopoulou
I love this company's brands
October 2018 by Kay Walling
If I had known that buying from this company was going to be such a bad experience I would never of started. Their phones must be permanently of the hook and as for responding to messages it takes over a week don't bother
August 2018 by Yassar Khan
This is an office space for those of you who haven't realised and given a rating of 1 star thinking you could buy apparel or shoes here.
This is a great place to work. Everyone is extremely helpful and you'll really love working here (as I do).
