April 2025 by Susan Lancashire
Went to Uppermill pharmacy yesterday having never been there before, the gentleman pharmacist was extremely kind, considerate, friendly and very helpful. I would highly recommend the pharmacy 100% nothing was to much trouble for him.
Thank you for everything you did for me and thank you for being extremely polite.
February 2025 by John RS
Always check the prescription you pick up is in date.
Up and down with there service.
April 2024 by Paul Lowe
Great service
November 2022 by David Wickham
ALWAYS, I receive OUTSTANDING service, advice and professionalism at Well Pharmacy Uppermill. I cannot praise them enough. Thank you all.
October 2022 by Ellie Cobain
I had to complain to well pharmacy experience team head office over a very rude member of staff I think she is called "Christine" used to work at the Coop in. Uppermill. I'm local resident, lived here all my life but this woman literally had a bad attitude towards sorting my medication that day, I had a full cold and cough, I only wanted to pick it up. The disorganisation is unbelievable at the chemist, been charged double for the same medication but several staff members, I can't keep track of them all. I could still hear her kicking off in the background about the inconvenience of sorting it out. Don't work there, move on.
August 2022 by Dianne Goacher
As both a customer and former employee of Well I can see the issues from both sides. The stores are all short staffed due to constant cut backs by management, who then insist on meeting weekly targets which affects the whole running of the stores. There is only ever one pharmacist in the store at any one time and the extra tasks detract from the checking and general running of the pharmacy. I have found the management totally unsympathetic and unsupportive to their staff needs. There are rarely more than 3 people working; one in the shop, one in the dispensary and the pharmacist to check the medications dispensed. This is most often a locum pharmacist unfamiliar with the computer systems and general workings of the store.We ask the customer to submit their prescription request and allow 4 working days for a reason. It takes 2 days for the GP to sign and submit the prescription to the pharmacy and a further 2 days to process (not including bank holidays). There can be upwards of 400 prescriptions arrive electronically over the day and once printed, dispensed, labelled and checked it may take up to 20minutes if there is more than one item on the script. The pharmacy doesn?t just dispense medication in store, they also dispense to the elderly and deliver to people who can?t come to collect.When a customer comes into thepharmacy and are angry, condescending and rude to the person serving, please don?t be surprised if you get a taste of your own medicine (intended pun). It isn?t the staff on the counters fault and the customer isn?t always right. The lack of please, thank you and sorry are becoming prevalent. Wait for an explanation. Cut the staff some slack, they are doing the best they can with what little staff they have. Their day might be even worse than yours. Management listen to your customers - it?s a care profession not a corporate one.
June 2022 by Geoffrey Mazzoni
Fantastic service from Christine and Sam today. So friendly, efficient and professional. Great job
March 2022 by Bits 'N' Bobs 41 bitsnbobs41
Fantastic service. I fell over and hurt my left arm badly. We live an hour away from Uppermill and I?m the driver. Went to the local GP and the reception outrightly refused us in and nobody would see me. Went to the Well Pharmacy and the staff were so helpful. Thank you so much. *****
October 2021 by Madeleine Burrows
Fantastic pharmacy. A really good pharmacist and very helpful staff. Cannot thank them enough for all the help they have given us. A special thanks to our delivery driver also.
July 2021 by kate jackson
Only 1 person at a time allowed . Got soaked qeuing outside.Pleasant staff.
July 2021 by Nicola O'Connor
One staff member in particular - unfortunately didn?t get her name. Older lady but she was the most unhelpful person I have ever met in my life, very provoking and assumed I had just rung for my prescription that day when I had rung the full week before! Turns out the doctor hadn?t sent the prescription but her attitude was an utter disgrace, she should not be working in customer service if she doesn?t like people! Do not entertain using this chemist. Everyone is having a hard time with Covid and restrictions at the moment and I think everyone is feeling stressed but you don?t speak or be that unhelpful to people - disgusted.It?s a shame because the other staff are lovely.
September 2020 by Mel Taylor
This pharmacy is the most friendliest, professional and efficient business I've ever come across. I always have my prescriptions sent electronically there. The staff are warm and friendly. No mistakes have ever occurred with my prescriptions. They are processed within a couple of days and the staff can't do enough to help. Michael Johnson went that extra mile a few months back to phone around every pharmaceutical company to obtain a rare medicine for me that the other chemist in Uppermill wouldn't assist me with. I personally wouldn't go anywhere else. These wonderful people don't get enough credit for the fantastic level of service they provide. Well done guys ???????
September 2020 by Susan Powell
Rang up, was told my aunts prescription was ready, made the journey in this horrible wet weather.Only to find the prescription was not ready, was informed the manager was offsite delaying this process further, all the while having to wait THIRTY minutes to collect the already delayed pickup. In this time Zoe treated me with utter disdain when I asked about the progress of said prescription. I will be informing my friends and family to AVOID this, and Well chemists in the future.PLEASE AVOID THIS CHEMIST AT ALL COSTS
September 2020 by Marie Badby
Amazing staff. I want to thankyou all at what is a very difficult time. Each and everyone of you are amazing. Also the volunteers that are doing deliverys, you are the people that restores faith in humanity. THANKYOU to each and everyone of you. Stay safe, stay strong ?????
September 2020 by Linda Sinfield
It's a good community pharmacy, can become congested at times, waiting times could be better, but overall good job. Most of the staff very friendly.
