Cashiers are very professional and polite, but the woman who filters the queue and questioned my integrity by asking why I didn’t want to use a ‘machine’ needs a crash course in customer relations! Prefer to visit an ‘human’ thanks very much. After all, that’s what we are!! Beyond rude and very intrusive…... read full comment
September 2024
Was in a couple of weeks ago at the Oldham branch and a young man named Jackson was very helpful and very patient with me as I am not great with technology. This morning, 22/8 another young man, sorry didn't get his name, on the floor helping customers was also very helpful and polite. Well done to the young males in your... read full comment
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