December 2024 by Caitlin Sinclair
Great customer service, issue sorted and got a follow up phone call ro confirm what had been done
November 2024 by Campbell Connachan
1st class service from start to finish and got what we wanted,Alan (Scottish),was pleasant and aim to please (ask to see his Whisky collection! you'll be amazed.
October 2024 by Judith Roberts
Lots of choice both in styles and colours.
October 2024 by stphen edwards
Plenty of choice friendly staff
October 2024 by Edwina Hanson
Staff are really helpful. Relaxed atmosphere overall a really pleasant experience. Sofas are well priced, and the store is lovely and clean and smells wonderful. I would definitely recommend a visit.
September 2024 by Jordan Makin
Been a nightmare since this started! DO NOT USE DFS OLDHAM ELK MILL!!
Delivered wrong sofa, far too big for our house. Dog injured trying to get over it, baby hurt trying to get around it. Store mager embarrassingly useless! Promised dates for new delivery for the sofa I?m paying for, never happened, moving date around pretending to sort it. Absolutely awful customer service once you?ve signed on the dotted line! DO NOT USE THEM.
September 2024 by mahfuj miah
Customer service is appalling. Have had a brand new sofa from here and is extremely soft and has deep creases in it. Been trying to get this resolved for the last 3 months. Everytime I contact customer service they say the store manager will be in touch. The assistant manager then pretends to call and cuts the call after one ring when I answer. Never leaves a voicemail or email, rather I have to get in contact again. If they don't get my issue resolved by the end of the month I will be getting in contact with the ombudsman.
Always keep in mind the sofa you see on display is nothing like the one you will get. They make the display one much better and deliver you something which looks and feels used. Being a reputable company you would think they would have a much better customer service team.
August 2024 by colin matley
Typical DFS
August 2024 by Peter McNally
Terrible customer service.
No returned calls from the store, even the customer support team could not get through. 14 weeks with a damaged couch and front door frame.
Had to seek legal advice to get the order cancelled. Still left with a damaged door frame. Avoid this company as the customer service is embarrassing, I chased every day and wrote numerous emails, letters until finally a manger called to help sort it out.
August 2024 by R A
I bought my sofas at the DFS Oldham store and initially received good service. The sofas are great, and I was advised to take insurance, which included the option to call for cleaning at any time.
However, when I contacted the insurance company, the process was not as straightforward as I was led to believe. I was instructed to use a wipe to clean the sofa first and to call back if that didn?t work. I was disappointed with this advice, as my sofa has changed color, especially on the headrest.
I called DFS, and they said someone would contact me to discuss my complaint, but no one has reached out to date. As a result, I?ve decided never to take insurance for stains again. Had I known the actual process, I wouldn't have opted for the insurance. I also found out later that the insurance covers accidental broken furniture for five years, which I was not informed about initially.
While I am still happy with my sofas, I will be more cautious about colors in the future and avoid insurance cover.
July 2024 by Cerys Fletcher
Matt was amazing, from start to finish. He is a brilliant asset to your team! Any questions he answered clearly for us and even silly ones you get scared to ask incase you look silly. He had a laugh with us and made us feel comfortable. No faults what so ever. Thank you DFS and especially thank you Matt! Can?t wait to receive our sofa now!?
July 2024 by Vincent Mabey
Disgusted such very poor customer service. But it?s not over yet .
May 2024 by Robert hassall
Not pushy ideal for single people who have no idearon whar they want
April 2024 by SS H
There are some lovely store assistants at the Elk Mill location, however there are two older males that are straight up rude (racist?) When I approached to ask for help, both of them walked off saying someone else can help. Very unprofessional. I still returned to the store understanding that they're probably just the odd ones, and was warmly helped by a young gentleman who was very helpful and professional. I missed to get his name unfortunately but he wore glasses.
Please train your staff better in general to not discriminate against customers.
April 2024 by Julie Townsend
Matthew was so helpful and patient. Couldn't have been more helpful and of course the suite we bought is lovely.
