March 2024 by Samuel A
Went to a viewing for a flat yesterday, arrived at a house converted into three flats with no idea which one I was actually supposed to be viewing. The agent just said "take your pick" and couldn't tell me if they were all the same rent. One of the windows was boarded up, so even the advertised rent (again don't know which flat that was for seemed a bit steep). Had a viewing booked today which was advertised in a completely different area on Rightmove compared to the actual address they sent after I'd booked. So cancelled. They don't seem to know what they're doing.
January 2024 by robert mcdonald
As others have pointed out, they have the WORST customer service. Weeks, MONTHS go by before they reply to your emails. The properties they put on market aren't fit to live in. We have had an old boiler that needed replacing (left without heating for weeks) a leaky sink that has gone ignored and a bedroom radiator that doesn't work properly and breaks the law (Bedrooms must be heated to at least 18 degrees) Not to mention the amount of damp and mould. Will be informing the property ombudsman and taking things further. Disgraceful company that doesn't not care for tenants
October 2023 by Finlay Gilyead
Poor agency. The agency ignore emails about property upkeep and safety. When phoning up you are 9 times out of 10 going to have someone be rude to you and not listen to any complaints. Poor from a tenants point of view and I?m sure if the landlord knew more about this agency they wouldn?t be using them. Awful, horrible company.
August 2023 by Eke Desmond
Very good ? thanks
April 2023 by James Parkinson
Another backwards letting agent who won't allow an application to let without viewing. No consideration taken for people in situations where viewing isn't an option such as people relocating.
April 2023 by Beverley sangsuwan
My experience with Sanderson James in selling my house in Manchester was excellent. I live abroad and nothing was too much trouble for them. They called me to keep me updated, were flexible with appointments and made the who;e house sale experience run smoothly and efficiently. I would definitely recomend them as one of the best estate agencies in the area.
April 2023 by ???
Thanks very much for Ian and Louis From start to finish to sale me house. Always Respond to me on time and sort outProblem quickly. Never worried Anything. Highly Stong recommend!
April 2023 by Shak Mahmud
I sold my house using Sanderson James in Levenshulme and the experience was very good.When i asked for a valuation the team fitted me in quickly, and gave me a fair assessment and idea of what sale price could be achieved.When i decided to press ahead viewings were arranged promptly and the team handled all queries, including letting in tradesmen/valuers.Offers were presented to me in one go, so i always knew what was on the table.The process from start to finish was exactly as the team had described to me in our initial discussions, so there were no surprises.All in all a good experience. I'd highly recommend Sanderson James.
April 2023 by Clare Courtney
Please, prospective tenants, do not rent with Sanderson James, or landlords, rent out your property with these people.We have had the worst service as tenants with them over the years. They have lied to our landlord saying his property was in 'good condition' when we have for years warned Sanderson james of serious structural damage to the property through rising damp and leaking pipes (see photos including mushrooms growing inside..) . They send round cheap and unskilled contractors to patch up the job. The jobs never get fixed. He had no idea.Our poor landlord came round today and was devasted by the condition of his property. Despite us reporting all problems over years and raking photos, they never passed any of this onto him and also blamed us for delays to work saying that we were uncooperative which is why the work took so long.They are unreliable, unprofessional and have caused us mental and physical (prolonged black mould and damp exposure which they refuse to repair adequately) damage.There have been many more things which they have done but not enough space here.We have complained many times to them over the years and they never, ever accept responsibility.We have now officially complained to ombudsman but wanted to warn others....Really, to save yourself A LOT of hassle - do not recommend!!!
April 2023 by Sam Smith
Not a good experience, avoid.
April 2023 by Francesca Stoner
My partner and I have spent the past year looking to buy our first house. The house we purchased was via Sanderson James, but we also viewed various other properties with SJ. We've had viewings with a number of estate agents and I can confidently say SJ have been the best experience of them all. Dougie, Louis and the team are extremely helpful, efficient and friendly. Not only during viewings or offers but in the process of us buying our first house, I can not fault how helpful Dougie has been. We have received updates and very prompt replies, it's made our experience so much easier. Thank you so much for all your help, you've been absolutely great and I'll continue to recommend Sanderson James.
April 2023 by Gary Richardson
We were purchasing a house through Sanderson James. From start to finish we couldn't fault the service we received from the team especially Louis. We were constantly kept up to date with how things were progressing with the chain via phone and email. The team were able to offer us reassurance when a situation occurred which was out of control of the sellers. We were very happy to get over the line and move into our home a few weeks ago.
April 2023 by Wendy L
Louis Cave on the sales side is excellent (and Dougie and Ian). He is professional, efficient and pleasant to deal with. He kept me well informed throughout the sale and nothing was too much trouble. I would have liked to give five stars but because of my mixed experience with lettings over the years felt unable to do so.
April 2023 by Um Rabah Kingdom ?? ????
unreliable, if you want to waist your time then they are the right agency for that, promise to call and they never do.
April 2022 by Naveen S
Fake agency, don?t believe1. 1st Appointment - viewing done and online application processed with no reason property no longer available. Result (cancelled my working shift and I lost £115?s)2. 2nd Appointment- ready to go for viewing again I have cancelled my working shifts and again property no longer available. Result ( Again lost £115?s )Fake agency, don?t believe
