Only one cashier working. Long wait time, long queue. Other customers asked for an extra cashier and were told there was nobody else with permission to use the system. One employee was talking with a lady about her mortgage application in front of us instead of a private room. Not what i expect from a branch in a large... read full comment
August 2025
Couldn't understand a word the girl said on the phone as her voice was not clear at all but after she transferred me I got every word the man said so best to have a man's voice for customer help.
July 2025
The customer service here is awful. The man on the front desk was arguing with me in front of other customers regarding a mistake THEY had made about an appointment date. I asked how to fix this he said if you wait 20 minutes I can tell you if om able to help...I told him thanks for nothing and proceeded to leave to which... read full comment
Halifax is a unique bank on the high street. Halifax colleagues go the extra mile to make things easier for customers, removing barriers and complexity from their everyday lives whether in a branch, online or over the phone. To find out what accessibility services are available in your local branch, search for it in our branch finder.
