Bicycle Stores in Leigh, Greater Manchester

“I have been awaiting an online order to be delivered to SD in Leigh's Loom store. First delivery date was November 28th moved to December 1st. I kept looking at track and trace but seemed to be stuck on 'order processed' - ordered items had been paid for. I sent two emails requesting an update with no reply. Staff at the store explained online & store sales are completely separate but with help as much as possible. Fortunately they have a contact number & the lovely female manager rang through to find out only one item was available all others were awaiting stock availability. The fault was with the online process not store staff. I cancelled all other items except the one in stock & was told it was going out on next day delivery. The delivery dispatchers is Envi (total rubbish I've used them before) I was able to pick one other item up in store which doesn't really help regarding the rest of my order. The store manager was so helpful in phoning other local stores to no avail. I can not express how grateful I was to this manager. If online SD had contacted me in November stating could not process the whole order I could have sorted something else out earlier - instead of rushing about looking for something else. Oh and I have to wait 3-5 days for a refund! The next day delivery still not happened & this item is only sold online so now in same situation as before but for one item now not ten items. So for store I give full marks but for online & dispatch, I don't have a good word for them. It's nothing to do with time of year I ordered these items before the Xmas rush!”

“Really nice staff especially Scott who helped me and my 10 year son select a new bike. His knowledge and advice really guided us to pick the right bike for him. Thanks Scott credit to this store ?”