January 2024 by Dmitrii Dovgopolyi
This point was not working because software failure in the shop.
July 2023 by O Jam
The DHL service point has been unmanned every time I go, the WH Smith staff at the front of the store don?t help either
October 2022 by Yelenah Tshiongo
I?ve used this service point three times. While the first time went well, the second time the person who served me didn?t put the required shipping paperwork in the parcel causing my parcel to never actually ship. This is a ridiculously huge mistake from the staff and was an incredible waste of money and time for me as I paid for nothing and had to go to the DHL centre to have my parcel returned to me. The refund process is quite complex so I?m still not sure if I?ll get my money back.The third time they were out of every box sizes except size 4 which didn?t suit me. I had to go another DHL service point which did have smaller boxes. Again, a huge waste of time for me.
June 2022 by Zaman
Worst service ever. Stuff are unprofessional. Always ignore to serve customer. First time I have been to this shop to send a parcel and they said inter server down and refused to serve me but actually server was not down they lied me. Next day I spoke to store manager and she said internet server was ok there was no issue. Again today Thursday 05/05/2022 I have been there to send my parcel and none of them was ready to serve me. First of all I spoke to till women shd said service is closed at 3:00. When I said service should be till 5:00 as website?s mentioned then she said we don?t have stuff to do that. I asked for Incharge of the store but she said we don?t have any incharge . Both old women ignore to serve me I asked their name to make a complaint but they refused to do. When I said I will complain to store manager then one of them went inside as call customer assistance name Sarah . First she was not ready to serve then she agreed to do. How ridiculous service is that . WH Smith and DHL both are well known companies. But how could their customer service are like this. Really Disappointing.Both companies should take necessary steps to fix this issue. Store visit time was in between 4:30 to 5:00 pm you can check your cctv how this stuff was ignored a customer
June 2022 by Kyle Dawelbait
If i could give 0 stars for this I would. Went to this store 3 times total to try to send a parcel using their alleged DHL service. Went there at 4:30 once and said they closed it at 4; when on the website is says 5. Okay not the end of the world. Next day I went at 3:00, to my surprise they said ?it had just gone out of service?. To be frank, I wasn?t surprised- not one bit. The staff look barely competent and don?t really seem to care at all. Third times the charm right? Go there the third day 3:30. Hi any luck today? ?Ermmmm actually it?s not working at the moment?? That?s exactly what I thought.I have a question to WH SMITH. If their ?DHL Service Point? closes at 4, why put 5 on google. Furthermore, why say that this WH Smith offers this parcel service when in reality ITS DOWN 24/7.If you?ve read till this point firstly I commend you and secondly my take home message from this is DO NOT COME TO THIS DHL SERVICE POINT. IT DOES NOT EXIST. THEY HAVE NO IDEA.
May 2022 by Michelle Hart
I?d give an ungraded if I could. I queued for ages to be told the dhl service is closed at 4pm even though website says 5pm and went all the way down there again following day to be told it?s not opened today. DHL really need to do something about this as this is effecting both dhl and WHSmiths reputation
October 2021 by Beatrice Ghitu
I love everything here including the books,stationery and other school supplies definetely the store I use most for school shopping.
August 2021 by Sid Leiter
W H Smith irritates me generally. Their stationery is relatively expensive and dull; choice of books is unimaginative and very limited.DHL express service point is handy if you need it.
August 2021 by John Ellis
Went here to buy a Christmas present, got what I wanted straight away, cashier very nice and polite, the only reason I only gave four star was they didn't have many crime books for sale
August 2021 by Deirdreann Lally
DHL agent in WH Smiths charged what was needed - asked if that was all, query duties and was told that was the full price.Parcel arrived in Ireland and Customs would not release without additional payment which they say should have been paid at start - as well as the actual cost.It seems the agent was misinformed so be aware when sending parcel from UK to ROI.
August 2021 by Zeki Bar
WHSmith is currently open, so if you're going to do some essential shopping its worth a visit, especially for small presents, snacks or books etc. Good proceedure for aocial distancing too.
August 2021 by Raffaellino Martinez
Really tidy, no one asked if I needed help or told me about all the offers around the store.
March 2019 by Edmond Epanty
Good service
October 2017 by Shouldermush
Like the other reviews, they just say sorry it's not available at the moment. (Checks with manager to see if it's okay or not). They need to remove themselves on Google's "recommended near you" dhl service point. Pointless for them to be listed.
