March 2024 by Courtney Winston
Subject: Unacceptable Service Experience 10-03-2024 @peckham perfume shop.I'm deeply disappointed to report a distressing encounter at this store, where I've shopped happily for years. While checking my phone for product info, a staff member who resembled someone of East African origin confronted me aggressively, questioning my actions in an utterly unprofessional manner. Despite my attempts to defuse the situation, his behavior escalated to derogatory slurs. This incident was not only shocking but also incredibly embarrassing. It felt like a very condescending and belittling experience, which has seriously tainted my view of a place I once respected. The ordeal was so unsettling that I left the shop without purchasing the items I initially came for, finding myself compelled to go to Superdrug instead. Immediate action against such behavior is essential to preserve the welcoming environment customers deserve.C.Winston
February 2024 by Oye A
I placed an order on the app for collection. Manager was very rude & unprofessional when my partner went to pick up claiming we didn?t pay for gift wrap without confirmiation. He was literally yelling at the top of his voice & walked out.Horrible service! Horrible experience
January 2024 by Seba Sebason
Nice place to get any perfume of your choice
December 2023 by Naira
To be honest the store wasn?t too busy yet I get ignored as if I was waiting for people to finish their personal conversations before I was being served. When they did finally get round to me they were quite helpful. Not a lot of selection however and the security kept eyeing me as though I was guilty of something.
September 2023 by Knight Maloba
Lovely team.
August 2023 by GOMO
MIJ is an amazing patient guy he is so welcoming and knowledgable on what he does . Thanks guys
June 2023 by pay print
today 15th June 2023. Attended to by a guy of African decent just to pick up an order i made online, he was very rude and full of himself, wasn't helpful and was quick to cancel my order that was worth £259I'm a regular shopper at most perfume shops but i will never step a foot in this particular shop again and might never buy from the company as a whole again.Terrible experience and i'll advise everyone to avoid this store.i'd gladly give a zero star if i could
June 2023 by Daniel Bankowski
Prices are high ...Yet stuff looks friendly so can't say a bad word
June 2023 by Orlaine Simpson
Excellent customer service. My favorite Perfume is Angel?.???.?
May 2023 by Priscilla Agyekum
The sales assistant that I had met were very helpful, however the shop did have a fairly putrid smell in it - even though it were a perfume shop.
April 2023 by DiThoughtsOfAngel !
I went to the store today as a first customer, I went with my nan. We was enquiring about perfume prices the mixrace girl with streak of blonde hair was very nice and helpful , but there was a lady with abit of a Caribbean accent she was very rude. She did not know the perfume was for me but she made a comment which made me feel very offended she was brown and had canerows going back braided on her hair. She has no reason talking but made a comment anyway which my nan and myself had to correct her and tell her the perfume was for me. she wasn?t friendly she didn?t even apologise for her stupid comment we ended up buying the red door and ice berg perfume but the customer service from that Carribean lady makes me not want to come back there to shop again. The stars is for the mixrace lady who served us she was amazing.
April 2023 by Laura lou Diggins
Leigh was very helpful beautiful customer service asset to the company
April 2023 by Margaret Hamilton
Though offers was on, still very expensive.
February 2023 by Grace Morgan (Ola-Tonigrace)
The staff Ahmed was polite, good customer service and provided information on each items
December 2022 by Rebecca
Small store. Slow service and not friendly customer service. Choose another branch