October 2023 by Jasmine Ekusai
They staff are kinda slow and in their own world but can?t expect much from a video game store.
October 2023 by Studio Dirk
It seems you get locked into a system here of ever diminishing returns, if your laptop blows up under guarantee.
October 2023 by David Grocott
Terrible customer service. There were three guys working today and only one of them bothered to go on the till, despite a queue of 20 people. I gave up in the end - will buy what i want for the same price (but new) on amazon.
October 2023 by Raza Shamsher
Customer customer service is a disgrace,from their supervisorhe tries to blame the company system constantly trying to argue with me..Felt like the guy didn't wanna sell the product wanted to buy an I macThere is keyboard and mouse. The guide doesn't want to give me the correct ones.Hegiving me a Dell one.
August 2023 by Ninja A
Terrible customer service. Stressful experience. When a customer is scammed in an online order and wants to return the order via local store , all the customer gets is absolutely no helpNever ever going to buy anything from cex ever again.Might as well pay slightly more to other retailers for smooth service!
May 2023 by Jenny Lock
Very bad the staff are miserable and don't khow nothing and what they charge for things is beoned me you give them games dvds they give you 25p and then they have the cheek to sell it at 2p0ond I khow lots of people bringing in console and what they get is penny's but when you go back they got that console selling 60pound its s big rip off
April 2023 by Myles Martin
THE BEST Computer Exchange (CEX) STORE (have been to a hell of a lot over time) WITHOUT A DOUBT! Whether you want to get good gadgets (laptops, phones, tablets etc.) at the best price or need to clear/upgrade your existing tech = This is the 'Mothership'/place to come to! Combined with the Excellent Customer Service that is brought to you from the perfect team in store = Don't miss out!!!
April 2023 by Jade Ellis
the ps3 I brought today and 3 games was not in working order.
can anyone help me with this?
trying to get a replacement has not been as easy as it was to buy, this is not the staff at peckhams fault but more the website and customer service issue.....
April 2023 by Gurpreet Singh
Very bad experience with cex always sell stuff 3 times extra from different markets and never put there price drop.
February 2023 by martin mcbrine
Nice little shop if you ask they will help
February 2023 by djdabs2 Jones
I don't know why but most cex staff are not the most welcoming to females.
January 2023 by Mervelee Myers
My Mentor who do business here take me to introduce me to the owner
October 2022 by Vic Mobolaji
I bought a laptop to and I was told on the day the battery will stay up for eight hours but it happen it wasn't so took it back to get a refund or for them to sought a new battery the supervisor KC was very helpful and send an email to the manager to get a new battery rather than refund still waiting for the manager to get back to me.
October 2022 by Ronnie Patel
Saved a packet on new airpods. Great customer service and polite workers..
July 2022 by Joannis Frangoullides
I ordered and paid for an item online and as I needed the camera lens for the coming weekend, I opted for it to be kept in store and went to pick it up. Despite the fact that I arrived while they were closing, the staff made the time to locate my purchase and gave me the time I needed to fit it to my camera and make sure I was happy with it. The lens was well wrapped up and put in a crossbody carrier bag. I found the staff both friendly and knowledgeable about the products which they sold which is not always the case with tech shops. I was impressed at how they continued to serve me while they continued to close the shop and needless to say I was out of the store within 5 minutes with my purchase. Had it been anywhere else, they would have told me to go back the next day. While there are many CeX stores around the UK, I I know that they do vary when it comes to customer service. So far, I have found this store and the Camden store to be customer service motivated and if available, would prefer to pick up from them than any other store. Needless to say, I will be going back to the store again and hope that my first experience was typical rather than a one off fluke. As I will very likely use this store again. I will simply amend my review accordingly when the time comes If my review is unchanged from this initial review then i would definitely recommend to anybody that needs that extra help before purchase and help to pick the item that best suits their needs.
