April 2022 by Michael Light
Great customer service amd froendly staff. Our return visit for new carpets.
March 2022 by Alex McMillan
I went here despite all the reviews and i was happy with the service. Staff in store were friendly and helpful.We wanted our stairs carpeted and they suggested some off cut carpet instead of our orginal choice. It was less than £300 for the carpet , underlay and bits needed for fitting ( 13 step straight stairs )Fitting was paid seperatley around £90 and was carried out well but wasnt perfect. The missing 5th star is for this, some of the cuts on the edge are not straight and there are small gaps which are visable and a couple of small creases. Its good enough for a cheap service - it took 2 men around 3 hours to do the job so i think the price was fair.I would go back if we needed more carpet fitted.
November 2021 by len dickins
The website says in stock, but in reality it is in warehouse in Purfleet and takes 3 weeks to deliver. They forgot the adhesive spray I ordered and despite my request for refund have not done so. I will never use them again.
September 2021 by Andrew Constantine
I purchased a Mardi Gras Bologna Vinyl flooring for the kitchen from the Old Kent Rd branch . I put the fridge back into the kitchen. The Vinyl had 3 rips in the flooring. My fridge has wheels so this should never happen. Their Vinyl is cheap rubbish and cost so much money. Contacted Carpetright Old Kent RD and spoke to Justin. He is the worst Customer service Assistant. Absolutely useless and said it's the fault of the customer. If you can't put a fridge back with wheels then the flooring is not fit for purpose. So I said to him, I have a Washing Machine with no wheels what do I do? He said rock it from side to side. He is so dumb it's unbelievable.I have had Vinyl flooring for years from independent company's and they lasted for over 10 years. PLEASE AVOID THEM AT ALL COST. THEY DON'T HELP YOU AT ALL THEY JUST TAKE YOUR MONEY.
July 2018 by Cath Gadd
Range of carpets good. Instructions not passed onto fitters, so fitting took much longer and cost more money. Fitting very good.
June 2018 by Isabel Joltea
Asked for quote for my flat had told estimator what I wanted he got it wrong totally quoted me for 4rooms 1850 plus fitting plus I asked about removal of old carpet. They bombarded me with calls email must be desperate. I got a quote for 998 for everything including fitting bars and free underlay. They rip you off
March 2018 by Sam Stubbings
Terrible communication. Don't ever order online or try to call them, it's a black hole.
November 2017 by David Jenkins
Woeful! Agree with what has been said below. Don't know if it's just the Old Kent Road branch or is systematic of the company Currently wasting a Saturday after the fitter never turned up. Should have gone elsewhere after the first issue when after waiting for an estimate I was told it was for the following week. Then the person estimating turned up early, luckily builder was there, measured and went without me. Measured area and price was wrong. Then on day of fitting received an email stating they couldn't get through to me and to call otherwise fitting would be cancelled. Spoke to someone who said I was the next fitting. Then after waiting I called back and was told I was now last but they couldn't give me a time. This experience was only topped by the appalling customer service department. When I asked to speak to a manager I was told no one else was there. Was tood fitters are sub contractors so they can't decide on their job list. Absolute joke of a company and I should have gone elsewhere after the first issue. Have a feeling if fitting is bad they'll blame the fitter and say it isn't their problem. If I had known they subcontractored the fitting I would have used an independent company.
March 2017 by Bethany Ann McDonald
Despite the reviews below, I had a really great experience with this Carpetright! I bought flooring for three rooms in my flat and found that my main-point-of-contact, Aaron Smith, was relaxed, available to help, and very responsive to my emails. I've been working with him and the store since November 2016 and when I was unhappy with the carpet installation in the bedroom, Aaron had no problem sending out someone to fix it. Great service, and I will definitely be going there again if I have more flooring needs. Thanks Aaron and thanks Carpetright!