August 2023 by Mariela Vasquez
The bank has no staff. Weekends do not serve only one person at the window... Staff attends in a bad mood
August 2023 by Tabitha Biyibi
My experience at the bank was very good. I walked straight to a machine, did my transaction, and out again with no stress
July 2023 by Kawser Alam
Barclays Bank Peckham Branch, they are providing horrible customer service to the customers. I have been twice at their branch, came from a long way to receiving their customer service but both of the time, the counter was closed. People are in the long que, just one person is serving and no one is helping the customers. As a Business Customer, I am expecting better service from the bank but we are not receiving the service. This is so much frustrating and the management is so unprofessional and horrible at Peckham branch. They don?t professional behaviour to the customers at all.
April 2023 by Mary
Cashier Simone is really kind, thorough and treats costumers with respect and is very helpful. A truly beautiful soul.
February 2023 by Danielle Gregory
Sorry to say but this branch is not great. The statement printing machines weren?t working properly and took nearly half an hour to sort out. Staff tried their best but it was such a slow painstaking process. Then I tried to pay in some cash at the counter - there was no queue but the cashier refused me and directed me to use the automated machine instead. I asked her twice if I could not just pay it in via her. But again she refused. I think if someone wants to pay in at the counter for whatever reason - they should allow them. They may have dyslexia or some other issue and find it difficult/stressful to read/use machines for whatever reason.
January 2023 by Mariam
Went to deposit a cheque. The machine said it was working then all of a sudden it stops working? My money was stuck in the machine so they had to send it through bank transfer instead.
January 2023 by Zion Zamani
Please don?t waste your time going into this branch. Absolutely useless, unhelpful and don?t know what they?re doing!!!
December 2022 by Maria Perry
Went to a Barclays and said they are closing down so Limited transactions go to another branch. Went to another branch in Rye Lane , I was told I need a F2F app. As i could not do what I wanted online, however I would need to phone customer services to make a F2F app. Phoned to be told in a 30m radius there's no app available from Dartford to peckham. !!.....Nonsense
November 2022 by Jessica Howard
Bad experience. Turned around the first time. Booked for two people and was told we only had a booking for one. Didn?t have the right documents after we had called ahead and followed the website directions. Disappointing experience.
November 2022 by Jessa Howard
Bad experience. Turned around the first time. Booked for two people and was told we only had a booking for one. Didn?t have the right documents after we had called ahead and followed the website directions. Disappointing experience.
October 2022 by Samara
On Saturday, it is basically just cash machines and paying in machines. There are friendly staff, but no counter service which is really inconvenient.Contrary to Google, counter service is Mon-Fri 9.30-2pmWeds 10-2pmSaturday not at all.Pretty much a useless bank
October 2022 by olaniyi peter
Fantastic customers service experienced here when I visited the Peckham branch, the official that attended to me was completely helpful and understanding too. Brilliant
September 2022 by Lola Keys
Extremely poor service. I needed to use the counter to pay money in. I am recovering from a spine and ankle injury and had to stand for 25 minutes. The woman at the counter is very slow, it is not the first time She has served me both times slow . Today after waiting 25 minutes It was finally my turn not even a "sorry for the wait" she just says "Card" after I said I would like to pay in money. Disgusting
July 2022 by luke palmer
Probably the most useless bank I?ve ever been in. I?ve never written a Google review, but felt compelled to after my experiences here.None of the staff have any idea whatsoever how to work in a bank. You ask a question and the disappear for 20 minutes and then come back and tell you something that completely contradicts the policy of every other Barclays Bank in the country. The staff are rude, incompetent, and completely overwhelmed with the demand of customers.
June 2022 by Danny Woodlands
They are trying to phase out face to face banking? massive shop with 3 counters and maybe 8 machines? only ever 1 counter working for a couple of hours a day and many machines not working, for such a huge place they only ever have maybe 3 staff on who are stretched to the limit and understandably cannot be arsed. Always massive queues of elderly people or people for whom English is not their first language so they want the counter as are afraid of or cannot use the machines. Today the machine took my card and money as I tried to pay in. I waited 30 mins to get my card back and at time of writing I?m still waiting for a call from them 5 hours later about the £200 that was ?swallowed? by the machine. I should of known better than to start my week with a trip to Peckham Barclays, I wouldnt wish the place on my worst enemy. If you look up soul destroying in the dictionary there will be a picture of this branch.
