January 2024 by Moustafa Shebl Zahra
Very helpful staff
October 2023 by N H
The customer service at the main distribution center is appalling. It seems that the staff may not be properly trained. I've visited this place numerous times, and each time, my parcel has been stuck for weeks. Now, I avoid this location and send my DHL parcels from the local newsagent without any issues.
October 2023 by Monday Osemwengie
Florence Blackwood was particularly very friendly and helpful
September 2023 by Vi Vuong
Terrible experience the elderly black lady is just soo rude at reception made a simple enquiry I tried to explain but was just kept being talked down to how is she even working the customer service front desk definitely will avoid this place .
May 2023 by Kenny Chan
I turned up on 11/04/2023 at 19:48. It was within your opening hours. But your door is locked with all the light on while people are in the building. I knocked on the door and no one answer. I keep kicking and waited till 19:57. I gave up and then as soon as I returned to my car, in front of your building, your staffs come out of the building and locked the place up. Clearly they are waiting for me to leave before they opened the door. This is a rubbish service and you should reflect on your staffs behaviour.
May 2023 by Dominique Manshadi
The address provides in the email gives two different locations on Google maps. DHL are aware of this, I was told, ?You are not the only one, many customers have complained.?I don?t get how they can be aware of this issue and still email customers an address that creates confusion.
April 2023 by Richmond Osei-Akoto
Absolutely terrible service, came in to pick up a parcel and was faced with one staff member using profanity to another. That same staff member who had used the profanity thought it was appropriate to continue her phone conversation whilst serving me. Unfortunately the phone conversation required her to continue to use profanity. Terrible service very disappointing.
March 2023 by hannah gadd
I pick all my DHL parcels up from hereThe lady on the reception is so polite and courteous.The best pickup location in the SEThey are always there when I pick them up and it only takes a few minutes, that's how every business should operate.
March 2023 by Vivien Walker
Great Service from a gentleman called Orville. Very efficient and friendly, I was in and out without a problem.
February 2023 by Google user
My documents was accepted and I deliberately asked if sending 30$ would be fine and they said yes. A week after sending, they called me with a random number saying that they had to remove the money and then ask me to collect it in the middle of nowhere wherein you need to walk for 20 minutes to get in. Then at the collection point I had to press the buzzer 3x the last one had to be extra long in order for them to get out and attend to me.
January 2023 by Nikko Dio
My documents was accepted and I deliberately asked if sending 30$ would be fine and they said yes. A week after sending, they called me with a random number saying that they had to remove the money and then ask me to collect it in the middle of nowhere wherein you need to walk for 20 minutes to get in. Then at the collection point I had to press the buzzer 3x the last one had to be extra long in order for them to get out and attend to me.
January 2023 by Eleanor E
Great service - in and out in under 5 minutes and my parcel was delivered the next day.
December 2022 by Hai Phan
Wrong location. Took 20 mins to fine out8pm close, 7:50 no one in ???
November 2022 by Garfield Robinson
Orville at DHL London South East Service Centre delivers great customer service.
October 2022 by Jonathan Samy
Good service, professional staff. DHL, what else?
