November 2023 by Samira Mira
Well equipped gym, good location. Very helpful stuff especially Matt was very kind and helpful. I highly recommend !
November 2023 by Melissa Goodwin
I very much enjoy coming here and do quite often. The facilities are of a great size. The sauna and steam room is always enjoyable post-workout. The staff are very helpful and welcoming and I can?t wait to try out the classes they do (Trax). The atmosphere is also ok. Highly recommended!
November 2023 by Luciana Del Giudice
Its is a club with a bunch of self esteemed Personal Trainers and a terrible manager and LIAR called Russel that supports another LIAR called Adam (PT) If you are an athlete and train hard and talk to no one and only do your thing in this gym you will somehow be falsely attacked and accused of doing something you did not do just to get your membership terminated. BUNCH OF LIARS BE CAREFUL. Ah there is another PT russian girl called Lisa! She doesn?t like fit women and she will be aggressive and trow bag of towels on you in the change room. Don?t recommend this environment at all. England for you
October 2023 by Mona Baker
Great place to work out. Staff is very caring and take care of any issue you need help with. The team at the gym are very polite and helpful. Excellent facility, top equipment and great environment. The trainers are Passionate, Highly Supportive, Committed & Professional. The management are very Involved and Positive. Overall, a very enriching Experience.
October 2023 by Sarah Kayouche
The perfect place where I can feel at ease and keep fit! Such lovely and motivational staff for all needed ! Perfect!Good customer service by all staff treating members the way they like to be treated .Pleasant attitude by staff Omar ,valuing customer?s time .Thank you for all the staff creating positive customer experience.
October 2023 by Alexandre Glaus
Fitness First on Baker Street is an impeccable gym and I would recommend it to anyone. Especially, Farhan was very kind and helpful. He showed me around the gym and took a lot of time to answer all my questions.Great guy!
September 2023 by Ali Amri
The gym is spacious and clean. Staff are welcoming & professional. Patrick showed us around & he was kind & answered all our questions. It's my working out gym whenever I visit London. I really recommend it for all.
August 2023 by Stacey Sangala
Attended fitness first in Baker Street and the facilities was top of the range, with machines that other gyms like David Lloyd don?t have. A big shout out to Dalkeith who showed me around the gym and made me feel very welcomed and and was very happy to show me how to use machines I?ve never used before. Will definitely be returning!
August 2023 by Elton Coutinho
Great gym, great facilities, customer relationship management severely lacking with the new team.As an expat in and out of London been visiting the gym since 2021 - every manager has always worked out a short term deal from Hassan to Peter. Great trainers and staff.With the new management in place not only was there no compromise but the fitness manager Dan or Don/ went as far as to insinuate that I thought they were cheating me when he told me it was 40 pounds for a day pass and I reacted it used to be 20.While it very well may be the case that the rate is 40 pounds for a day pass - there?s a way to deal with a customer, and with the new manager Patrick actively asking me who remembered me in the gym in order to see if he could give me the same deal I used to get (100 pounds for 3 weeks) I realized I also don?t have the time for this kind of nonsense.So while it was a great gym to use over the past couple of years with good staff - the new team needs actual training on how to negotiate and speak to clients. There are plenty of other options in central London where I?ll happily take my business moving forward.
August 2023 by Jo Tuomola
I like this gym. The pool is nice, sauna is sometimes hot, sometimes medium. Could be hotter. Nice equipment and nice clientele. One of my favourite gyms in London.
August 2023 by Nicola Oflaherty
Joining was easy! The gym itself was spacious, clean & had a lovely vibeEach staff member was welcoming & professionalRussell showed me around & he was kind & answered all my questionsI?ve managed to start my new membership with no worries, a very positive experience 10/10
August 2023 by Muthia Khairunisa
The staffs are very nice, Liza and Patrick were very supportive, even when I forgot to bring my lock. They kept my belongings safe! And the gym was clean pool was nice so 10/10!!!! Really recommend the baker street.
August 2023 by Madeline C
Great gym! Surprisingly large, it seems to go on forever , full of all the equipment you need, including a swimming, sauna and steam room! Lovely staff who work well as a team, especially a nice young man called Dalkeith who helped take me through some exercises and correct my form
August 2023 by MOHAMMED ALHAG
I would like to take this opportunity to thank all the GYM staff especially Mr Omer - he is action in very high manner of customer support- the way he help till me how nice and hard Working is he. Make me like the GYM form the time I arrive there.I thank the management who putting them.Even on the phone Mr Patrick doing same high levels of customer service.I like the GYM very much.
July 2023 by Cérine
Rude. I booked a class through my account but it turns out Baker Street is not in my list of authorised gym. It was a mistake from the app setting, and I was refused the entry to the gym even though the mistake was from Fitness First side. Waste of time, and it is a shame as I was booked in and it wouldn?t have changed anything to them to let me in on that occasion.I have a six weeks trial, and I am not going to join just because of this bad experience.
