March 2023 by 839lesleye
We were totally disgusted by the dirty and ripped state of the seats! We arrived with friends from the US and this is what they experienced as their impression of the UK. I see other reviews stating the same several months ago and STILL nothing has been done. This is the first impression for many of the UK and as a Brit I'm disgusted by this. Heathrow and BA, shame on you for allowing this and in such a prominent and lucrative part of the airport. Costa coffee obviously do not care and are not held to account on this. Because of this I will avoid all Costa Coffees from now on - if the seats are in this state what about the cleanliness of the rest of the premises, that we CAN'T see!
March 2023 by Philip Rose
Tables and chairs are disgusting and embarrassing way to greet foreigners and welcome back family. Shame on you Costa and Heathrow Airport for allowing such low standards.
February 2023 by Trida18
Rakshit gave great customer service and kept us informed of when our drinks would be ready. He was very professional and gave service with a smile. Great staff and would recommend!
January 2023 by Steve Cl
Costa is costa, but u fortunately this is one of the slowest I?ve ever visited, and I can say that as I visit this costa quite often when travelling.\\nIf perhaps the staff could reserve a little of the effort they put in to having a laugh with each other and put that in to serving the massive queue it would improve dramatically.
January 2023 by mansurulhaq2023
The coffee shop is very clean and staff are so attentive. All hot nd cold drinks are fleshly served by their trained staff. The staff name is 'Kiran' she made my day fabulous when I visited yesterday. However, I visit this shop almost 5 days in a week. I will strongly recommend my fnf to visit his shop.
January 2023 by Hope Visual
Great service and amazingly friendly staff no matter if is busy all the time. Enjoy your coffee, your drink, and your snack.It?s open 24 hours !!!
January 2023 by Tina Hansen
Save your money and spend it somewhere else.Went in and got two coffee and two sandwiches, got billed 70 £. Was sure he said 17, but he was creative and gave no reciept.An e-mail to Costa has not been replied to, so I guess they accept this way og making business.I recommend you spend your money elsewhere.
November 2022 by Pedro Budders
DISGUSTING SEATS - RIPPED AND STAINED !!! What on earth is COSTA doing ? God knows what kind of impression this must give to overseas visitors to our flagship airport. Really not impressed, they are an embarrassment to Costa and a huge embarrassment to Heathrow. Shame on Costa for not spending money to improve
November 2022 by Alexandros Memos
I had US dollars, and I bought 12 pounds worth of stuff I only had 100 US dollars and when the girl at the checkout changed it she gave me back 58 pounds... he charged me 30 dollars just for changing the currency. and when I asked her why the money she kept was so much, she told me that this is how the store does it. unacceptable that they keep so much money for changing the currency
October 2022 by Sampada Orpe
Rat visible . Very dirty place. Such unhygienic conditions at arrival Heathrow terminal 5 is unexpected.
October 2022 by ChilternRugby
Dirty dirty dirty see photos Tea expensive and awful Really do not see why you would go here, If u do have a take away Never been in such a dirty place
October 2022 by Douglas Freeman
Great place to have a coffee waiting for a flight but I think they might have a mouse problem.
October 2022 by Edwin F
We went to Costa coffee in terminal five for coffee while waiting to be picked up. We had to wait for a few minutes but the service was fairly fast and friendly, and the coffee was great.
September 2022 by Nathalie Lawrence
Nice staff, good food but nothing extraordinary
September 2022 by Martin Doonan
Ok had a large hot chocolate and millionaires slice whilst waiting for flight arrival at terminal 5
