March 2025 by Klaudia Kodori
I visited Zizzi today with my family and honestly the service was appalling. We waited 10 minutes to be seated, even though two members of staff saw us waiting at the door. When finally getting seated we once again waited a while for someone to take our order which would be excusable if the restaurant was busy, but it wasn?t. Our food was all very nice hence the 2 star rating. Our mains arrived before we even finished our starters, when the starters were taken away all of our cutlery was taken with it and we had to ask for new sets of cutlery to be able to eat our food. While eating our mains we were not checked on once and as we finished we tried calling a server over to order our desserts (as we ordered the 3 course set menu) but we were quite honestly ignored by the staff after multiple members look at our table and even made eye contact with me. A couple tries and around 10 minutes later we were able to order our desserts. When it was time for our payment we asked a server for the bill who was more than happy to give it to us, we also asked if we could use a discount we had, which she agreed to. A couple moments later the, seemingly, manager came over and asked to see our discount again, he then rudely and confrontationally asked us quite personal and unreasonable questions about the discount. In the end we ended up receiving our discount, but it shouldn?t have been this difficult. Overall, our experience with the more higher staff like the manager and those not wearing a uniform was not good as they were in general quite rude. However, the food was delicious and the atmosphere wasn?t too bad even though there were some things that could've been better.
February 2025 by Yvonne Cunningham
Worst Zizzi I?ve ever been in. Appalling service, our meals arrived 10 minutes apart, nobody came to check if everything was okay or if we wanted any more drinks and when we asked for the dessert menu, it never arrived so we just paid and left.
February 2025 by David Dainton
Service was attentive and the food very good
February 2025 by Terry Nash
It?s a bit expensive for Pizzas but hey it?s London ?
February 2025 by Lenny Manning
This wa our first visit to Zizzi and we were impressed with the food choice and quality along with the excellent service. We will be back.
February 2025 by Anwyn
Very nice looking restaurant however the service was extremely slow, we were in there for nearly 2 hours when we only ordered drinks and 2 mains. Both me and my friend felt very unwell after eating there aswell. Very disappointing
February 2025 by Gordon Farman
GREAT MEAL AND EXPERIENCE. A LEVEL OF SERVICE FROM A CHAIN THAT I DONT REALY EXPECT. FOOD WAS GREAT AND STAFF WERE EXCEPTIONAL.
February 2025 by Craig Bailey
Service was terrible. They didn?t seem to know what was going on. My partner received the wrong starter. They tried bringing over his main before even finishing his starter or clearing our plates. The chocolate melt had obviously been sat out for a while as the centre wasn?t melting but the ice cream had. Probably won?t be eating here again.
February 2025 by Robert Crane
Dietary restrictions: Plenty of options
February 2025 by Steven E Grande
Amith was great!
Vegetarian options: Loved the spaghetti pomodoro and zucca salad and bruschetta!
February 2025 by Play FUT
Me and my partner went to Central St Giles Zizzi?s on Monday evening and I must say, it was probably one of my worst experience in terms of customer service ever.
I would like to start this review by saying that we don?t usually leave reviews, but after last night, felt compelled to do so.
We were welcomed by a man who seemed unhappy and bored, with no warmth whatsoever and brought to our table where menus were given with no explanation whatsoever. At that point, me and my girlfriend looked at each other thinking that there was a strange vibe going on.
After not even 5 minutes, that same server came asking if we?re ready to order , even though we were both still looking at the menu. We went on to ordering drinks and were told that they were out of beer, coke and sprite because the delivery was arriving the day after.
Now, we both work in hospitality so we do understand that, the problem lies elsewhere. The waiter told us that without any apologies or any attention to the customer. But anyway.
After ordering drinks, another server came around to give them to us, alongside the pasta crisps (Zizzi?s signature) that we both really like. He put them on our table after taking them away half a second later, realising we had the bottle with the yellow flower which meant that someone at the table was Gluten Free. We explained to him that my girlfriend had no problem with crossed-contamination and that we would still like them on our table. He explained the logistics around food safety (which we both understand completely as we also work in hospitality as I said) but despite our effort to make him understand that it was our choice and it was fine, he took them away anyway. And was rather firm. Again very different to happy customer service.
What a good start to our meal.
We then went on to waiting at least 20 minutes before someone came to take our food order. The server that came, who was the one that welcomed us, was chatting to his colleagues whilst attending us which I found profoundly disrespectful.
My partners pizza arrived first and there was no sign of my pasta.
Simply because they had forgotten it clearly.
My partner kindly waited for me, as we wanted to eat together. That meant that her pizza was almost cold by the time my pasta finally arrived (10 minutes later).
I would like to add that during the entire time, the chefs in the kitchen were arguing quite loudly, and unlucky for Zizzi?s, their kitchen is open to everyone. One of the chefs would slam plates down which was extremely annoying, as we were sat not far from them at all.
Overall, everyone in that venue seemed in a bad mood and acted as if it was busy and they had no time to properly attend their guests, but I counted 9 tables for 4 waiters whilst we were there, which from my experience is far from a busy shift. Other customers were also struggling to get a servers attention so it clearly wasn?t just us!
February 2025 by Stephen Sharpe
Good food and service and very switched on staff. As chain pizzerias go this is as decent as it gets.
February 2025 by Mike Mackenzie
great food and atmosphere
February 2025 by Michael Bourla
Good: Food well presented and tasty. Nice ambience. Serving staff friendly. Good value for money.
Not so good: Our main courses arrived before our drinks. Had to chase the staff for our green salad, which we wanted to have with our meal. No salt and pepper on the tables.
February 2025 by Katrina Jenkins
Tried to use the 50% off mains voucher but wouldn?t work so disappointed in price. Good and staff really good but your admin is poor
