I visited from another VA gym and they insisted that I buy a band to lock my things.
Why am I paying for access to multiple gyms if each visit is ++?
Given the 1-off visit you figured they could loan a band vs a deposit or suggested some other solution. Process trumps client experience here.
September 2025
Let me put it simply — I’d rather pay double the fees at Third Space than deal with Virgin Active again. I moved 6,000 miles away, outside the UK, and 3 months later they’re still charging me as if I haven’t missed a single class. On top of that, they only accept very specific types of “evidence” for relocation... read full comment
August 2025
I have had a shocking experience with Virgin Active.
After I left a review about a staff member (Rob at Virgin Active Strand) being rude, he went out of his way to call another branch and the head office to have my brand new membership cancelled behind my back. I was never contacted or informed. I only discovered... read full comment
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