March 2024 by Fiona Lambert
Very friendly and helpful. Matched me with a brilliant carer. Couldn't ask for more.
March 2024 by Paul Bartle
This web based service was far better than the agencies I'd tried. I stated my needs and the site gave me a choice of 3 best match carers. I used the sites web chat with my carer to arranged details then set up a direct debit to pay. I was quickly contacted by their most helpful manager Kathryn who told me how to set my dates into their web calendar. All set up in quick order, great!
February 2024 by Chi Ara
Prime Carers were amazing! Very helpful with my last minute request and were able to find the perfect carer for the job. Website a bit glitchy from my mobile, but they sorted everything out for me over the phone. Outstanding customer service and aftercare. Thank you!
February 2024 by Marguerita Catton
Very happy with the service and the carers we have used.
January 2024 by Luke Stidworthy
PrimeCarers have been absolutely fantastic in helping find live-in care for my 90 year old mother. We have received exceptional support and personalised account management from Kathryn at PrimeCarers . She has worked really hard to ensure we find the very best carers, most suited to our mother and her needs. Having experienced other care companies in the past, this isn't our first rodeo ( so to speak) and we have plenty of comparisons to draw upon - so it comes from a place of experience to be able to genuinely state : Primecarers are a fabulous company and they understand the importance of the trust that is put at their door for one of the most important decisions one can ever make: The care of one's parent. Thank you Kathryn and thank you PrimeCarers!
January 2024 by Jason Leman
The team at PrimeCarers are supportive and helpful, really caring that everything was working well for us. There are great carers on the site and its been brilliant in getting both hourly and live-in care. It's not perfect - the website could be easier to navigate, and things like holiday / sick cover can be tricky to manage. But, it has let us manage direct contact with carers, which suited us far more than the haphazard and changeable service from care companies
January 2024 by Amy
Prime Carers has been amazing. From the time I wanted to place an advert, until I no longer needed their service. All staff were warm, professional and very understanding. Katherine has been a rock, matching carers and bending to my sister's changing needs. I also found it easy to access and read carers' resumes. The origins of Prime Carers is really sympathetic and I found it incredible that the charge though modest to carers placed, doesn't apply to clients at a very difficult time in their lives and that of their families. I found most carers that we approached to be kind and sympathetic. Clients have choice of carers that come forward, as do carers too. I will not hesitate to recommend Prime Carers to others.
January 2024 by Neea Blessed
Don?t waste your time. No work. Payments late if at all. Don?t reply to your messages. They have more carers on their platform than they have work for them. They are selling a dream.
January 2024 by David Innes
I've found the service to be excellent, and James in particular to be really attentive and helpful. Which was a real help when providing in house care for our parents.
January 2024 by Liz Little
After fairly extensive searching we found prime carers to be an extremely attentive, professional and invaluable service both from the managerial side where they were always careful to listen to our needs and recommend appropriate carers and with their follow up calls to ensure all is well, to the exceptionally high standard of carers they have on their books. We had live in carers for over a year for both my parents and we're delighted with their knowledge, professionalism and friendly manners. I would have no doubt in both using this agency again and in highly recommending them to my friends. An excellent service all round. Thank you so much.
December 2023 by Lilia Alex
I am delighted with my experience with PrimeCarers. The process of finding a wonderful carer was incredibly smooth and efficient. James has been extremely helpful and understanding throughout. I appreciate PrimeCarers' top-notch service. Thank you!
December 2023 by Dawn Kennett
I couldn't be more pleased with my carer,,!She is gentle and willing and comes on time which is a bonus!!
December 2023 by Leena Dattani
I am so impressed with this company. My mother needed a dedicated care, because different carers from agencies were not work, in fact it was having a negative impact on her health.The staff who work for PrimeCarers were kind, understanding, knowledgeable compassionate with my requirements. They the extra mile to help me find the right person.Thank you Catherine and James.I highly recommend this care agency.
November 2023 by Katherine Hartley
Tried to find a carer for my mum. Noone from NHS and tried a few web sites to no avail. 6mths down the line I found Prime Carers. Put up my add and found a lovely lady to help.Web page is easy to use.Carers are insured.Easy to pay and get receipts.Don't know what I would have done without them . Thank you
November 2023 by Nicky Bashall
The team at Prime Carers couldn?t have been more supportive and helpful in my search for a carer for my mum. One of the friendly, warm and professional team always answers the phone and with no phone menu options! When do you ever get that anymore in this online/multiple phone options age?!! For me this is one of the best things as I really want to be able to talk to someone about carers in person. And I found a lovely carer who my mum really likes, so if you?re looking for individual carers I?d really recommend Prime Carers to support you in finding someone.
