March 2024 by Rich Price
Appalling service. Whilst we were tenants they were extremely unresponsive even for important issues such as renewing our tenancy leading to our end date passing without a new tenancy agreement in place. Once we moved out we had complete silence and our deposit still has not been returned almost 5 months after moving out which is completely unacceptable. We have been able to get our deposit through a third party disputes company and I would encourage others to do the same as it seems to be a common theme in the reviews. Please avoid this lettings agency at all costs.
March 2024 by Robbie Mostyn
Truly awful. Was told things on the phone that they later denied in writing, which led to us living at the property without a tenancy agreement for over 6 weeks. Once moved out, ignored completely when trying to get our deposit back. The good news is that after 4 months of being ignored, they also ignored MyDeposits which resulted in us receiving our full deposit. Avoid at all costs and make sure you raise a dispute with the deposit provider if they do not respond to you.
March 2024 by zineb leg
If I could give Net Lettings a negative star review, I would.I have never felt so compelled to write a review on Google in my entire life, but today is the day. Renting from such a company has been one of the most infuriating and soul crushing experiences of my entire life. I have never witnessed such a lack of professionalism in what is meant to be an "award winning letting agents".We rented a property from them for two and a half years, and desperately had to leave after we reached our boiling point. Not only did they falsely advertise our property as "secure" (we were broken into and the CCTV cameras were all conveniently broken), they also would take an average time of 2 months to resolve any maintenance issue we raised.For example, we had a broken fridge and were left for an entire month with no replacement OR no temporary resolution, and this was during the unseasonable heat we had last summer. Particularly, Zainab Ahmed was extremely unresponsive and would provide us we bogus excuses as to why things weren't being resolved in a prompt manner.We also had leaking pipes on numerous occasions which posed a flood risk due to our sink overflowing, that no one sent a plumber to look despite us having complained time and time again. And low and behold, after trying to blame us for the blockage, it turned out to be a structural issue that was caused by how the pipes were built in the first place :)))).And finally, the cherry on top of the cake, we vacated the property in NOVEMBER 2023, and we still are yet to receive our deposit yet. Not only that, Net Lettings failed to protect our deposit in the third term so now we are having to go to court to retrieve it as opposed to using the dispute resolution service from the deposit protection scheme. I have reached out to their director Jag Sandhu repeatedly, and he hasn't shown the decency to respond to an email that is threatening legal action.After years of contract violations, being ignored and extremely difficult living conditions considering the amount of money spent, its safe to say my time living at a property rented by Net Lettings has been one of the worst periods of my adult life.If you have any common sense, after reading this many negative reviews, I would avoid renting with Net Lettings at all costs.
March 2024 by laura luigia
Do not use them!Unhelpful and rude. They present a good front at first but they are very quick to pile up bogus charges for the smallest details (they represent greedy landlords).Also do not hold their end of the bargain (I lived at the property for 5 months with no blinds!!!)
February 2024 by kevin dunleavy
Could not have had a worse experience - extremely unresponsive with any issues we had during our tenancy. Now we have moved out there has been complete silence regarding our deposit return. Avoid at all costs!!!
February 2024 by Teresa Venisse Cañiza
Harry was great!
January 2024 by Basim Furughi
Supper helpful team. Had a great easy experience with this agent. Harry was supper helpful. Highly recommended
January 2024 by Nick Baker
I strongly advise against renting from this company as we have had a terrible experience with their service. We have given them the full year's rent upfront; they are extremely slow in completing the work. I am taking care of two autistic children and one person who uses a wheelchair at this property, and the way they have left us is very disappointing (Please refer to the attached photos). Two months prior to Christmas, we faced issues with the cooker, Leaks from the upstairs bathroom, 2 non-functional showers, and this year, no heating. None of these problems (as shown in the pictures) have been resolved. They had put a hold on before we could move in, so they could wire from the fuse box into the next piece of land next to our garden. The other day, they sent out workers to do something on the other land but not our property.I was told to take this down as they are only the letting agent and not the landlord (But they work on behalf of the landlord) on a number of occasions the manager (From Net-Letting) has told us to move out if we are not happy, but they won?t give us any of the money back
January 2024 by Josh Richards
I had the pleasure of dealing with Zainab. She was incredibly helpful, and worked really hard to meet my almost unreasonable demands to find a place to move in to within the next 2 weeks. She answered all my questions patiently and made sure I knew what I was doing at all stages. Within a couple of hours I'd put a holidng deposit down and begun my referencing! Couldn't rate her any higher!
January 2024 by Aryan Kaushik
NetLettings (especially Harry Hepworth) have been fantastic. I viewed multiple properties with Harry, he was prompt to respond and totally transparent in response to any questions I had. Harry and the NetLettings team didn?t make me feel like they had no time or just trying to make some quick money; they take the time to understand and accommodate your needs. I would definitely recommend using NetLettings.
December 2023 by Ignatius Kenneth
Friendly and professional
