March 2024 by Peter Sugars
I am very happy with the help I received in this branch by Samita ( I hope I have the name right)an Asian lady who is so very friendly & efficient, I've used this Branch a few times & the staff are fantastic, they never rush you & make sure you are happy with your business
December 2023 by Olivia Whitting
Brilliant service at this bank, they really thought outside the box of how they could help when I visited the branch to sort something out and it was great, thank you!
December 2023 by Yannis Tzianetas
Great customer service!
December 2023 by Sylvia Sandford
Very helpful staff
November 2023 by Loukas
Staff were brilliant, Charleen helped me throughout the whole process and couldn't be more grateful ?
November 2023 by Thomas Harris
Just been on the phone to the fraud team about a transaction that I would not have done, but because there is a big thing going on at the minute about a certain company billing people now for stuff as far back as may, the lady avoided helping me and insisted that it must of been me, and that it was done via contact less payment so it has to be me... but yet if someone cloned my card and put the card details into their phone the phone can be used to make a contact less payment... they have no interest in protecting your money, very poor service
October 2023 by Google Reviewer
"A senior manager has won almost £350,000 in a discrimination case after she lost her job when the building society she worked for decided to get rid of staff working from home."She was caring for her elderly disabled mother as well. Shameful that Nationwide should treat people so badly.
October 2023 by Ash Ley
I have been frauded by one of the customers of this bank. The bank took the funds back that were paid to me for a service. I gave this client more than double the time I normally give for this session. PayPal had key strokes, I.P. address to prove that she made payment to me and said they sent this to the bank. I also have proof that she paid me as well, screenshots of her sharing exactly when she paid me, then more messages thanking me for the session, plus a positive review she gave etc.. I have been trying to contact customer service regarding the issue for months with no response. I would like someone to contact about this. Please let me know where I can forward the evidence already sent to your customer service for review. ThX
August 2022 by mj j
Great service by Sarita, she really took the time out to explain things clearly and went the extra mile. Thanks
August 2022 by unica yabiku
The staff were extremely helpful and friendly and let me stay after closing hours to finish my appointment.I was very lucky to have been helped by Charleen who was a god send !
August 2022 by Sonia Samuels
Well I must say the staff was very helpful.I had very nice young man help me sorting out tranfering money from my bank account to my Nephew. He was very acompadating and want thank you for helping me.Then I had a lovely lady who help me setup online banking. She took her time and I was so happy at the end of been able to do online banking.Thank you both. Very sorry I forgot both your name.26/07 2022
July 2022 by C Brown
Went in to report fraud issues with my credit card. Manager Sarah was first rate. Super helpful and understanding. Whatever she?s paid she deserves a pay rise.
July 2021 by Leon Gunasekara
Great customer service
January 2021 by Mark Weston
I went in to this Branch yesterday to pay in a cheque for £200:00. There were two staff sat on open plan desks chatting away to each other. I waited for a while and when finally acknowledged I approached. When I said I wanted to pay in a cheque for £200 I was met with a sullen " yer can't ". I was then told that you can no longer pay in a cheque under £2000 to a cashier. You have to use a machine.The cashier had the same customer service skills as Little Britain's " computer says no". She was obviously annoyed that a customer had interrupted her chat with her colleague and made it plain that I was an irritant to her. Truly terrible service. I might look into moving my account to another bank.
December 2020 by Hilda Udechuku
Quick no nnousence