May 2025 by Sy Quartey
They sent my child a text message even though we did not give Nationwide my child's telephone number.
March 2025 by Trish Mckeague
I called head office to arrange moving my direct debits to another Nationwide account. The girl I spoke to was very helpful and apologised for the branch not doing it. I?ve just checked with the suppliers today and everyone of them has been informed. Very pleased it was hassle free. Also pleased with the mortgage department I spoke to this morning. The lady was very helpful.
September 2024 by Sam Grassie
Excellent customer service from the branch manager who kindly took the time to print documents I had requested prior to my arrival. Many thanks.
April 2024 by Mubarak Salah
An excellent Service from Andi. If only Mr Syed who works at my local branch in Stanmore was more like Andi- who acknowledged me with a Good Afternoon and simple small talk. Andi was diligent and and positive throughout a simple transaction. Keep up hardwork & Onwards and upwards.
March 2024 by Peter Sugars
I am very happy with the help I received in this branch by Samita ( I hope I have the name right)an Asian lady who is so very friendly & efficient, I've used this Branch a few times & the staff are fantastic, they never rush you & make sure you are happy with your business
December 2023 by Olivia Whitting
Brilliant service at this bank, they really thought outside the box of how they could help when I visited the branch to sort something out and it was great, thank you!
December 2023 by Yannis Tzianetas
Great customer service!
December 2023 by Sylvia Sandford
Very helpful staff
November 2023 by Loukas
Staff were brilliant, Charleen helped me throughout the whole process and couldn't be more grateful ?
November 2023 by Thomas Harris
Just been on the phone to the fraud team about a transaction that I would not have done, but because there is a big thing going on at the minute about a certain company billing people now for stuff as far back as may, the lady avoided helping me and insisted that it must of been me, and that it was done via contact less payment so it has to be me... but yet if someone cloned my card and put the card details into their phone the phone can be used to make a contact less payment... they have no interest in protecting your money, very poor service
October 2023 by Google Reviewer
"A senior manager has won almost £350,000 in a discrimination case after she lost her job when the building society she worked for decided to get rid of staff working from home."She was caring for her elderly disabled mother as well. Shameful that Nationwide should treat people so badly.
October 2023 by Ash Ley
I have been frauded by one of the customers of this bank. The bank took the funds back that were paid to me for a service. I gave this client more than double the time I normally give for this session. PayPal had key strokes, I.P. address to prove that she made payment to me and said they sent this to the bank. I also have proof that she paid me as well, screenshots of her sharing exactly when she paid me, then more messages thanking me for the session, plus a positive review she gave etc.. I have been trying to contact customer service regarding the issue for months with no response. I would like someone to contact about this. Please let me know where I can forward the evidence already sent to your customer service for review. ThX
August 2022 by mj j
Great service by Sarita, she really took the time out to explain things clearly and went the extra mile. Thanks
August 2022 by unica yabiku
The staff were extremely helpful and friendly and let me stay after closing hours to finish my appointment.I was very lucky to have been helped by Charleen who was a god send !
August 2022 by Sonia Samuels
Well I must say the staff was very helpful.I had very nice young man help me sorting out tranfering money from my bank account to my Nephew. He was very acompadating and want thank you for helping me.Then I had a lovely lady who help me setup online banking. She took her time and I was so happy at the end of been able to do online banking.Thank you both. Very sorry I forgot both your name.26/07 2022
