Bought a coat yesterday at the Covent Garden store and found it stained. Came here to exchange it, but the manager was rude, unhelpful, and said she wouldn’t do anything — and that the other store wouldn’t either (which turned out not to be true). Zero empathy, zero professionalism — especially compared to the excellent... read full comment
August 2025
I bought sandals here on 11th July. I tried on my usual size 6 which was too large, so I then tried a size 5 as there were no half sizes. Size 5 was tight when I walked around the store, but I thought it might be ok. The woman helping me (Mariana) pointed out that sandals can be smaller than your usual size as you do not... read full comment
June 2025
Had to return a product bought online . Process went smoothly . Salesperson was helpful and it was efficient. Also picked out a cute 100% linen top for the summer!
