Depends what day you come on and who is on shift as to what service you get. Went on Friday and it took about 30 minutes of waiting by a counter to be told that we had to queue the other end of the store and arrange an appointment, which this service totally put me off making my purchase.\\nI went in again on Saturday as... read full comment
July 2023
extremely rude and arrogant staffs and managers. they treat customers badly. Telling people what they can buy, and what they can not. I felt very uncomfortable and intimidated when I was there by the staffs. the prices increase certainly did not improve their service level. I will not spend a penny in this brand even they... read full comment
July 2023
Very disgusting staff, selling £££££ products with £ service. Sandra doesn't know what FA is for herself just chatting with male staffs.How poor she is, she is just so rude. This is the worst place at Harrods. She brings down Harrods reputation.