We took a new Hugo Boss trousers to this this place to be dry cleaned, when collected the button was missing. I called them to see if they have the button there and whether they would fix it or not. The lady said they won’t take any responsibility for clothing attachments and they would fix with extra charge! I explained... read full comment
September 2023
Very nice branch manager (Daisy) who has always been amazing but in June while she was on holiday, a girl who was providing cover managed to lose my favourite cashmere cardigan.Absolutely no interest was shown by the head office and they have no proper complaints process in place,Exasperated after 8 weeks, I tried to reach... read full comment
June 2023
Terrible customer service experience! I left a jumper to be cleaned, but received it back in the same condition.Despite the fact that they didn't deliver any cleaning service, not even partially. The Manager had the audacity to charge me for a full payment of £11 without delivering any cleaning service.
