November 2023 by Martin Malinovski
Great experience at the Fragrance Shop in Kingston this afternoon. The young man who served me (Will) was very professional, efficient and engaging. I really appreciate service of this quality - it's a dying art ? Thank you, Will x
October 2023 by farzanah mahmood
Always great service and offers. However I always get receipt issues. This time I didn?t receive it even after I called the shop. Last time I tried using the electronic receipt for a query at another store and they couldn?t find it.
July 2023 by Ania Mania
Knowledgeable staff and great customer service.
July 2023 by ????? ???????
Always helpful and smiling staff!!
June 2023 by Josh
Not sure of his name but the male worker in here was very helpful. Top man.
May 2023 by Rene Jr Tequillo
I went to this Kingston Branch and the staff are extremely helpful. They offer you options, they give suggestions, and they are highly knowledgeable. I know everything is very subjective, some people may oppose. But this is what I think and this is how I felt.A big thanks to Scott (visited 04May2023 12:00 GMT+0) for the best customer experience. Even if what I was looking for was not available or not in stock, he is goes the extra mile to take time and explain the closest options available. ? yow the man.
May 2023 by Daniel Bernabe
The staff was very informative when it comes to perfumes.
February 2023 by halloweenQueen
Great place
February 2023 by Leonard ?Leon? Lindsay
Didn't have what I want,in next week.
December 2022 by Andreas Evangelatos
By far worst customer service ever. I made an on line purchase, never received an email to confirm tracking number. Then tried to call the Head office and nobody was answering ( after 10 mins waiting the line would go off). I managed to speak to someone at Kingston shop, they said the order is here i just need an ID to collect. Came the next day to collect only to be told that without tracking number i cant collect. I was told to come the next day and talk to the manager. Let's see. In any case, last time i shop from them. Stay away.
July 2022 by R. Sandhu
A visit to remember for sure!Have been coming here for a while, but my recent visits were ever so lovely!Exceptional customer service from KiyonVery well mannered & knowledgeable gentleman went the extra mile to make us feel welcome & comfortable whether you are buying anything or not which is something that does not exist anymore!
February 2022 by RAKESH POPAT
Too expensive compared to the competition.
December 2021 by Anthony ?Crazy AnTz motorcycle? Joseph
Nice shop very expensive and no free sample. I spent a £170 in the store on and could not believe that you have to spend more to get free sample. I will not be going back there superdrug is next door with better deals.
August 2021 by A BIT OF MK
Staff are very friendly and helpful. They helped me got what I wanted within few minutes will definitely go back there again
August 2021 by Akeisha ?Keesh?
Great customer service and bargin deals
