Great experience at the Fragrance Shop in Kingston this afternoon. The young man who served me (Will) was very professional, efficient and engaging. I really appreciate service of this quality - it's a dying art ? Thank you, Will x
October 2023
Always great service and offers. However I always get receipt issues. This time I didn’t receive it even after I called the shop. Last time I tried using the electronic receipt for a query at another store and they couldn’t find it.
Established in 1994, The Fragrance Shop is the UK's leading independent fragrance retailer. Showcasing over 200 leading fragrance brands, The Fragrance Shops utilises a multi-channel, customer-centric business model to achieve its overall vision of being 'first for fragrance'. Regularly awarded for excellent customer service, the company's mission is to make fragrance affordable and accessible for all, focusing on staff expertise, competitive prices and continual online and high-street presence.