November 2023 by Andreea Dumitriu
Tried taking money out of the cash machine outside, it took my money from my account (different bank) but the cash machine didn?t give me my money. I went inside to inform the staff about this, and they didn?t really care because I was not banking with them. However, the cash machine is their property and they didn?t even bother to put an out of service sign or get it looked at. I guess they are aware of the fraud and tampering going on with their own cash machine.
August 2023 by Emily Eustace
The staff in this branch were brilliant in dealing with a bereavement case. They managed the matter very promptly and were extremely empathetic and patient with us. Thank you very much for your assistance today.
January 2023 by Rao Hassan Mahmood
Santander Barkinside branch is a disgrace to customer service. A guy standing on machine for 20 minutes and women standing on desk instead of finding alternative ways told me to get out (of course in diplomatic words) and told that guy to take much time as he likes.She is a disgrace and customer service in this branch is disgrace
January 2023 by Tee Gee
Excellent
January 2023 by Marzan Hussain
Unprofessional staff
December 2022 by Google user
Santander Barkinside branch is a disgrace to customer service. A guy standing on machine for 20 minutes and women standing on desk instead of finding alternative ways told me to get out (of course in diplomatic words) and told that guy to take much time as he likes.\\nShe is a disgrace and customer service in this branch is disgrace
September 2022 by Mohammad Malik
Absolutely pathetic branch. Went in to reinstate dormant account. It was busy so I was told to come back the next day. Came back with all my documents and Identification and guy on counter told me he's not allowed to search for accounts as I don't have a debit card. I explained the gentleman searched it yesterday and he was adamant he couldn't. He disappeared to speak to the manager who advised him he could. Anyway I was told half a hour wait and its been 1 hour and 20 minutes and he can't tell me how long I have to wait further. Why did I bother? I'll just go to another bank and open a account. Also there's loads of staff in branch so I don't understand why I'm waiting
May 2022 by Spencer Young
Barkingside branch ladys are always very polite and helpful Santander are very lucky to have such lovely staff working for them on the shop floor ?
October 2021 by S kay
Was served by a lady with fake hair on top of her natural hair and wore gloves like a goal keeper. She failed miserably in attempt to be funny by telling me "not to spend my money too fast" because I made a small withdrawal as my card is in the post. She doesnt know my circumstance or mental state to be throwing uninvited sarcastic comments. I Wasn't impressed, wasnt amused. I Was also frowned upon for using sanitizer after using the heavily unclean card machine to confirm amount prior to withdrawal, this same lady insisted I use soap & water. Logically this isnt practical as there are no public sinks available and I was fine using sanitizer. I came to withdraw money, not listen to her uninvited views. Do your job and shut up next time guys. ?
April 2021 by Mena D.
Very good
February 2021 by Dr Zarah Hussain
Excellent services always! Thank you!
December 2020 by Omar
Had to wait silly amount of time as customers get served before me just to activate a dormant account.
November 2020 by Andy Best
My wife and I attended the bank today at Barkingside. waited a short time outside and when a member of staff [ wearing a mask ] asked what wished to do at the bank today then proceeded to INSIST we used the spray or we would NOT be allowed to enter.I was annoyed to think if we hadn't used the hand cleaner we could not use the bank. After we both stared to let the other members of staff know that INSISTING that members of the public had to use the hand cleaner or they would NOT BE ALLOWED TO USE THE BANKING SERVICES the manager arrived and said the member of staff should NOT have said that.I also asked which ingredients were in the spray? there were no signs either saying what was in the spray OR that that is was not a mandate to enter the building.The covid is one thing but the ridiculously laid out plans are another thing. Is Santander now a new CULT?Theplus side the female member of staff who served us was lovely and really could not have been better at her job.
November 2020 by eeswari sabanathan
Have been using the bank for the past 34 years. The staff are an epitome of politeness and professionalism.
November 2020 by Veronica Cochior
Friendly staff. Always when I have a problem they help.5 stars for Olivia
