January 2024 by S MANN
Frequently awful customer service. A few gems in an otherwise poor store. Regular low stock in key areas, scales always broken and the self checkout attendants regularly absent
December 2023 by Samyuktha Bhavirisetty
Good shopping experience but always stand in long queues for billing.
December 2023 by Anis Singh
Wanted milk which was empty , so I asked one of the lady to get it for me from third stock room but this lady hamisini said there wasn?t no milk , which is obvious to hear
December 2023 by Sanford Pereira
I always go shopping in the morning and member of staff always rude to the customers (hamsini) ! I wanted cheese it was empty on the shelf and this women denied to get it from inside.
December 2023 by Shawn Faleiro
The Slow Checkout Chronicles: Asda Hounslow's Masterclass in Time Travel (Backwards)Asda Hounslow, where the checkout lines make waiting for a medieval scroll to be transcribed feel like a swift, efficient process. The self-checkout revolution has turned this place into a purgatory of perpetual patience. Trying to buy groceries here is like participating in a slow-motion race with a lethargic snail ? and the snail is winning.The customer service is so sluggish; I suspect the staff might be using sundials to measure response times. If time is money, shopping at Asda Hounslow is the equivalent of making a bad investment ? expect diminishing returns on your patience. In this brave new world of self-checkout, it seems the only thing being checked out efficiently is my will to live.
December 2023 by Abdul Rasouli
Fraudsters, displays one price and charges another, not on one occasion but multiple times. Just came trying to buy an item which was displayed for £5.78 but when scanned, priced at £7.70. The incompetent staff argues and wastes time, i will avoid Asda from now on
December 2023 by Bebe Dumitru
Worst Asda ever. No organisation whatsoever Staff don?t have a clue what they doing who they serving or how they serving. Security just standing looks the other way every time. I?ve been twice here and the alarm when you?re leaving is beeping non stop, I?m assuming everyone comes and gets what they need and just go without paying.
November 2023 by Shane
Don't come here if you're looking for a quick shop. Takes a while but you'll get... somewhere lol. Usually a crowd building up outside the store. Only hiring 80 year old granny's so it's taking a while to count up the notes and change etc. Everything else is great but they seriously need to fix up on customer service.
November 2023 by Jatinder Randhawa
Tried Asda scan as you go today, all items scanned ok but handset frozen at checkout. I was told I would need to scran everything again, no way I'm doing that so left the shopping, got my empty bags and left. Total waste of time, think I will stick to my normal supermarket!
November 2023 by Bea bee
Agree 100% with other reviewers the queueing is horrendous, The few check outs open mostly 2 have massive queues. The self check out are same . I normally used to go in to collect my George orders but honestly they take so long at times 30 minutes just to hand your items. Not acceptable so now I pay extra to get home George delivery. But the positive is their quality of fresh produce has improved . 21/03/2023 Just want add Shafiqa the lady who brings up the George Items is the only one who is always so polite and service with a smile goes out of her way to help like today when there was a issue with the returns machine not issuing a receipt.So well done to her . The rest at self check out shout out Next.No please or thank you.
November 2023 by faheem din
OMG! Where to start! The locality of this superstore when it was built meant that I lived in this superstore for 9 years with my three children from birth. Anything they needed was just a 5 minute walk away from teething gel nappies to daily grocery shopping to Halloween costumes to Christmas decorations to air fryers! This store has everything a family needs! And only a 5 min walk away! The pharmacy was useful to get medications for the children to from worm treatment to nit treatment! Me and the kids love this Asda store!!!!
October 2023 by Biberce _91
I looove shopping in ASDA! There is a great selection of everything! Food, clothes, baby clothes, home decor, gift products, alcoholic beverages, medications, gift cards, kitchen supplies, garden equipment?You can pay both cash and card and even though it might seem busy when approaching cash desk it actually goes very fast when checking out. The staff is very friendly and helpful. There are always products on discount.
October 2023 by Justina Varghese
I do most of my shopping in here. They used to give 10%discount with bluelight card for all the items. But since few months they stopped and only gives 10% off for fresh meat, fish, fruits and vegetables, ready meals, chilled and dairy, bakery and flowers only. That is quiet upsetting.
October 2023 by Andrew Watt
The store asked for more info on why I scored 3. So, despite there being a very long queue at the self checkout, only one till was open and even though no-one was using the trolly checkout they wouldn't let anyone without a trolley use it. Plenty of staff we standing around who could have opened tills to make queues shorter. Often shelves are left unstacked and earlier in the year, some of the 'fresh' produce had flies swarming around it.Hence my 3* review.
September 2023 by Mac Gohil
Its a well stocked store ...Clothes/ Groceries. Reasonablly priced school wear. Most household items are also available.
