September 2023 by SCOTT BROWN
Cathy A replied very quickly and answered my query. I am happy with the service I have received so far.
August 2023 by Amaral Gomes
Had a very satisfactory live chat with Matt from WorldSIM. He handled my inquiry very professionally and made me feel confident with my choice of product.
August 2023 by Alan McGuckin
Great help from Cathy to get my account set up and running properly. No hassle, great service.Thanks, Alan
August 2023 by paul egan-wyer
Wasn't sure what I was looking for, but Cathy was exceptionally good and gave us the advice what we needed. How it all works. Links to the price tariffs.Thanks very much.
July 2023 by Ghazanfar Hussain
All of you are requested to never buy a SIM from this company and if you really need it, buy it from PayPal only, otherwise they will steal your money and not even give you service. and after that they will tell you that let's get together please send the game call chat chat but they won't solve your problem unless you force money from them they don't refund their money and Three times they cheated on me and each time it was wrong description.And besides they will never refund you this money and will play your case with different pretexts. I took three SIM cards from them. know how i got my money back they are a very dirty company in the middle they should not be in the uk they should be boycotted completely.I know if after two and half month i got my all money back.As per their website no 1p packageNo inconing free caller have to pay 10pNo roming in iraq, syria, and IranOn website still mentions all above but its frad and i don't know why they are in uk and there should be some organisations have took step to stop their frdulant activity.I higly recomended never buy this because i have very bad experiencesI buy esim which was not working and they replace three sim and after my holiday finish they cant reslve my isseue and didn't agree to refund me paypal came and get my money back £50one sim it was not as per description i have refund after paypal involment they give my money back £30They give me free sim as good well gesture but there is another issue incoming is chargeable not free.Third time they give me sim again its not working and after loging complaint and complaints still they don't bother to reply youAfter paypal involment i git my all money £50,£45,£30 each time i buy sim they do fraud and which they confirm not in that sim card1- imcoming caller have to pay 10p2- iran, iraq, syria no roming3- they never resolve your problems just online and do nothing, i was terrlbly disturbed two month to get my money back.4- helpline no never answered5- only you can reach by chat no other option6- very very horrible comapny7- in uk i cant explain in word for their worst non professionals behaviour.Thanks paypal you nice support you get my money back from this fraud comaony, Tahir is owner even you send email to him ge didn't bother to reply youBe carefullIn your reply i wants to inform you that paypal give decision in my favour as you just trying to rob that it and nothing.Second i necer ask you free sim you say me we will give you as esim not workingTill payapal decision my sim was not working and you are trying to ignore itVery big frad company and wasting people timeNever buy it
July 2023 by Debbie Hoare
Call to WorldSim via live chat - Matt S was fantastic. I'm waiting for the SIM to arrive and was checking when I might expect to receive it in the post. Matt provided me with the tracking information and a link to the courier website. I hope it arrives safely soon! Matt also provided me with information on using the SIM in the UK ahead of a trip to South Korea - charges are minimal so I'm really pleased with World SIM customer services and how I'm planning to use the SIM.
July 2023 by Avery Jacewicz
Fantastic service by customer support agent Annie. Super fast to respond and always to the point. Friendly service and answered any questions I had in a direct way. Thank you Annie, Thank you WorldSIM.
July 2023 by Rob James
The agent, Matt S was so helpful and knowledgeable and answered my question quickly. The agent was amazing, I cannot recommend WorldSim more highly, their customer support through livechat is amazing, other companies should learn from them!!
July 2023 by Bob Foley
Just had some great help from a chat agent called Cathy. Sorted out my problem straight away. Great service, many thanks.
June 2023 by Rado Falko
Sim card not working despite multiple discussions on chat and a call from technical team. Made my trip very difficult with no access to mobile data.When I emailed support to ask for a refund, I still had no reply a week later. Poor customer service at every level. Especially the chat part where I had to explain my case all over again to each new person on the chat. Extremely frustrating!Don't bother with WorldSim, there are other options out there with much better service!!!Weeks after I have contacted their customer service there is still no update!
May 2023 by Belgarion Laraway
Bought 2 SIMS and paid for a US number (extra charge). The US numbers never were put on. Matt was pleasant on the chat and said it would be taken care of, and wanted me to make 3 positive reviews. I made those reviews, which I now want to completely negate. Took my trip to the middle east without getting a US number, which was an important part of why I got the SIMS. World SIM is a rip-off. They don't provide what you pay for. I had a chat twice with Matt and both times he told me it would be taken care of, but nothing was ever done.
May 2023 by N Z
Cathy in customer service (chat) was very helpful in answering my questions and explaining everything. I am yet to try the SIM card and hope it works good. Thank you :)
May 2023 by Mark Jamra
Just ordered an International SIM card and Matt B was very helpful in confirming the shipping details of my order and explaining what I have to do to set up the card in my phone when it arrives.
April 2023 by Rob Harris
I have used worldsim for a number of trips now as my domestic provider has excessively high roaming rates. Works very well and is backed up with great customer service when i had a few account issues (Thanks Cathy).
April 2023 by meg austin
Worldsim CHAT representatives always try to help. I?ve been with Worldsim for several years and when the old SIM card got outdated during COVID (and I had not realized it due to nit traveling during COVID)- Worldsim found a way to transfer my balance (even though they could not get into the outdated SIM card) to the new SIM card! I appreciate this because I had over a $230 balance! Thanks Worldsim!
