March 2024 by Mradula Vohra
I went in today for a guide book for the canary Islands the staff there were really unhelpful. They asked me to go to the till which I did and asked them there they did not want to help so I left the folders that I was about to buy. I saw a man who asked for help at the self-service till he had to go back to pay at the till as he was he must of been in his in his early 80's.
December 2023 by Zahra Nawabi
There is a horrid woman who works at the post office section who does nothing but yell at people. Witnessed her yelling at a poor woman who needed some help sending a letter through the self service machines and I almost went to intervene and help her myself but thankfully she managed to do it. If your going to this location avoid the post office if you can and send things through the post elsewhere it is much better than having to deal with the poor customer service of this place. (I can tell you that she was not hired on account of her customer service skills)
April 2023 by Alison Hatzidakis
Great service on a Good Friday. The manager and Sheila are lovely, kind, jolly, helpful and professional people. A real credit to WH Smiths. Wonderful!
February 2023 by Ketty
I had a wonderful experience this morning at WHSmith in Harrow on the hill. I was assisted by Gina and her lovely manager! Great staff! Thank you so much
November 2022 by Samah Khan
Parveeni needs an attitude adjustment. I first asked her if whsmith sold boxes she said go check. Asked her about some forms and she rudely said go check with the post office. She is extremely rude and has no concept of how to interact with customers. I will never go to this branch because of how she made me feel.
October 2022 by dave pelton
A bit old fashioned and dated these days but it is handy for the post office.
July 2022 by First name
Horrendous customer service! I left not even buying what I originally came for. Get people who actually want to work there or train your staff.
July 2022 by Tom Pollard
Good shop
July 2022 by Test Account
This store has the biggest magazine rack that I've seen in West London.
June 2022 by Priya Shah
I ordered some books online and I didnt receive any information about the order, I went to WHSmith and it seemed like they were totally disinterested and unhelpful.
June 2022 by Juan M
This store has the biggest magazine rack that I've seen in West London.
April 2022 by James Searson
I ask a member of staff to help me choose a ask for the Modern Buses Magazine, I had trouble looking the magazine the member of staff did not help me properly.I have Asparagus and I am mentally unwell things like this is hard when there is the lack of help.There are lots magazines messed up and to many to pull out and look.Sort your service out?
March 2022 by Jonathan Wood
I purchased some medicines that were needed urgently so I arranged for the item to be sent to this PO by "royal mail tracked 24". I attempted to collect the item at 3:30 pm and was told that it had not been delivered. Turns out (from tracking info) that they had received the item at 3:03. I told the old buy at the "business" window that it would have just arrived but it seems that he couldn't be bothered to look. Conclusion - these people are too tired to do anything.
February 2022 by Helen F
Appalling customer service from the sales assistants at the till, do not go there! I'd highly advise you to avoid this particular store in Harrow as they're very unprofessional and lack the ability to communicate. They wouldn't even provide me with their email or telephone number to make a complaint. Avoid the negative energy.
February 2022 by Maitha Al-Hammadi
My mother was treated very bad by a saleswoman. She shouted at her and ignored her request for help at the self check out machine. She was offended and left the store without buying the necessary items.
