August 2025 by Vidya Bharath
Clueless staff here. The lady issued a faulty sim that proved to be duplicate, never sent a bill, and I spent 3 hours in another store getting the problem rectified.
June 2025 by Ian Salisbury
I have been a long term Vodafone user. i visited the Vodafone store in Harrow as my old phone broke. The assistant, Saachika, was very helpful. She recommended a good deal on a new phone and was very helpful in getting it all set up.
June 2025 by Nutzu Ndn
Staff member very unprofessional, I went to the shop with 40 minutes prior to closing time and one of the staff was holding the door closed and eventually another customer had to exit the store and he opened the doors and asked me what I need, I did told him that i need a new sim and the customer service on the phone told me to go to the nearest shop with my ID and they would give me a new sim but that guy started inventing stuff like they need to see the phone and the old sim to do that, just bullshit so he could close the shop earlier. If you can avoid that shop.
May 2025 by A
I use to believe this was a good network, good company. But no just another disappointment.
April 2025 by Anna Wojcik
I was in this store today. I wanted to change my name (I tried to do it online but they have some problem) The man in the store had no idea what I was asking him and was clearly very tired from the conversation with me, he stated that it can't be done in the store.
December 2024 by Koran bhavaharan
Worst service not taking care of the customers. I am using this network since 1year every time the same problem
December 2024 by Be the one Rekt
I am a vodafone customer for almost 3 years i have never treated like this, a staff member called hafssa. Yesterday I came to the shop 15 mins before closing. We were being serviced with Abi, he was very kind and polite and was patient with us as the process took a long time and a problem with the system delayed it. hafsa on the other hand she was being impatient with us and giving us a hurry look and kept nagging to Abi to hurry up infront of us, she was speaking to him in her language aswell. Her attitude was very inappropriate. We felt pressured and did not like the way she was treating us. Today morning we came to order a new item. She was STILL showing us the same attitude again. She didn?t approach us in a friendly way and we asked her to talk to us closer as she was shouting from the distance ?hi what do you need? with attitude. And she refused to come closer and told us to go over to her. Shes very rude and got no manners.
November 2024 by JAY RAMWANI
I always have terrible experience, whenever I visit for anything. This is the Worst Store in London with no support and Ridiculous services by the team.
October 2024 by Ciro Pane
I had possibly one of my worst costumer service experience that I can think of.
I visited the store to ask more details about an upgrade I wanted to do after checking the same upgrade from website. Mind getting a contract from this store because they will try to scam you into getting more expensive plans and if you have done your research and know that you can have a cheaper one their excuse will be that they can?t access the website offer. Like what? That doesn?t make sense. But clearly they don?t want people to visit the store and ask for help.
February 2024 by Roy Roy
I visited this store recently and the service was poor and dont even respond well.
February 2024 by Abhishek Jha
They are fast, very good to talk with, did resolve all my queries within minutes; have all type of products and overall good service.
January 2024 by Rachit Patel
We had great experience at Vodafone store. I brought new phone and sim from vodafone and specially thank you to Deena who work over there. She give us very nice deal and she explained very well and proper way(even stayed passed closing time). It was great visit overall. Thank?s aging ?
December 2023 by Dr Krishna Patel
We had a great experience. Finally we are happy to buy our Iphone 15 pro in UK from vodafone. CHRISTIN is very supportive, very kind. He help us alot. Thanks a lot to him. Thank you guys.
September 2023 by Kashyap Zadafiya
This is quite good and staff are very friendly. They helped me a lot regarding changing my SIM card and buying new phone with my old SIM card plan.
August 2023 by Alexandru Stoica
Today I presented with a problem, which was promised to be solved, I explained that problem again, and all I got was a rude conversation, moreover, the supervisor tried to kick me out... And I felt assaulted by 2 of the staff of this shoop.. Shame, shame on the staff there..
