September 2025 by Liza Lauda
The aircon is not working, they provide you with a fan and a portable heater. This should be mentioned when booking. WiFi is only free for 30min. Staff were indifferent to rude. The room was clean, but on the small side. Missing coat hooks, there's hardly space to hang anything. The location is good, close to Harrow Town, lots of food options, but you'll have to put up with road noise. I'd book again if it's a cheap price and not in summer.
September 2025 by VRUNAL SULAKHE
Extremely disappointing experience.
The staff is shockingly rude and shows zero concern for customers. The coffee machine has been out of order for over three weeks and nobody bothers to address it. When raised, the staff?s attitude was dismissive and unprofessional. To make matters worse, the dinner served was uncooked with raw vegetables ? completely unacceptable for any restaurant/hotel.
This place clearly has no respect for customer service or basic quality standards. Strongly recommend avoiding until they seriously improve their management and staff behavior.
September 2025 by terry angell
This hotel is the worst we've stayed in. From the lack of a friendly welcome to the poor breakfast. We were kept waiting to check in, when the staff arrived she was surly and miserable. The pull out bed wasn't long enough for our adult daughter. The bed wasn't against a wall so the pillow kept falling off the end of the bed. The hanging space for clothes was over the head space of the second pull out bed! There wasn't anywhere else to hang clothes, so ours stayed in our bags. The breakfast was very poor ( we were kept waiting again to be seated and again the staff member was miserable). Most of the breakfast needed refilling. I asked for oat milk as the menu ( which made the breakfast sound delicious!) stated that it was available. She looked at me like I was stupid and told me t he milk was there. I repeated that I'd like oat milk and she walked off. The coffee machine wasn't working. The pastries needed refilling. I had to ask again for the pastries to be replaced as the pancakes were hard. She walked off again She returned with 2 cups of Hot milk!!!! Eventually, she refilled the pastries but her attitude was appalling. I don't know why people do these jobs if they don't like them. Hospitality is an important job and need staff who enjoy their job and make people feel welcome. We went to the bar for a drink and my husband had to return his pint as it tasted awful and was completely flat. The hotel is on a very busy, noisy road with paid parking over the road. (£15.50 for 24 hours). We checked out as soon as we could. We've never stayed in a Travelodge before, we usually stay in Premier Inn, and they are always very good with lovely breakfasts. We'd never stay in a Travelodge again.
September 2025 by sammy kariuki
Early check-in will cost you, and there's no free WiFi...
September 2025 by Kevin Garland
Nice modern Travelodge.
The room i had wasn't very big, but big enough for a nights stay.
Check in was easy. Friendly staff.
Car park across the road (Chargeable)
I had a good relaxing sleep.
The shower wasn't the most powerful but all good.
This was my second stay at this hotel.
September 2025 by Dave Hickory
It was what you expect from a travel lodge.
Staff were friendly, food good, lots of restaurants on the doorstep.
Just a shame about the car park, you have to use phone plus only choice is 1hr or 24hrs, this isn't to reflect on the hotel but something to think about when booking.
August 2025 by Mr D
The hotel was okay.
August 2025 by Anita Andoh
Subject: Concern Regarding Staff Behaviour and Customer Service
TO WHOM IT MAY CONCERN
I am writing to formally raise a concern regarding the behaviour of a particular staff member since the very beginning of my sister?s stay at your establishment. This individual has consistently been rude, disrespectful, and unprofessional towards my sister.
Most recently, when my sister expressed interest in extending her stay, the staff member responded in a dismissive and disrespectful manner, stating that it would be ?too expensive? and that I would need to send an email to her boss. Such a comment not only reflects poor customer service but also portrays the organisation in an unfavourable light.
In my opinion, this approach is counterproductive to good customer relations and does not align with the standards one would expect from a reputable organisation. If I were in a managerial position, I would consider placing this staff member under review or initiating disciplinary procedures to address this behaviour.
I trust that you will investigate this matter promptly and take the appropriate action to ensure a more professional and welcoming environment for all clients.
Kind regards,
Anita Andoh
August 2025 by Fulgencio Rodrigues
Everything ok
August 2025 by Shell
The room was tidy, bed was comfy , air conditioner worked fine. There's a spare fan. The staff were helpful when I asked for help
August 2025 by Dina
Arianna on reception actually gave excellent service. I had complained about the room above being noisy late at night and not only did she go to ask them to stop (which they didn't) but she personally came to check on me around 10/1030pm and then made sure I got a different room
August 2025 by Derek Smith
Doesn?t cost anything to smile
August 2025 by Small Step
Here is a 5-star review for Rahul Chabra from Travelodge Harrow,
My recent stay at the Travelodge Harrow was made exceptional thanks to the outstanding service from Rahul Chabra. From the moment I arrived, he was proactive and incredibly considerate. He greeted me with a warm and genuine smile, making me feel immediately welcome.
Rahul's attention to detail was impressive. He anticipated my needs before I even had to ask, offering helpful information about the local area and ensuring my room was to my complete satisfaction. He went above and beyond to make my stay comfortable and stress-free.
What truly sets Rahul apart is his positive and friendly demeanor. He is a true asset to the Travelodge team, and his dedication to customer service is second to none. His proactive and thoughtful approach made a real difference to my trip. Thank you, Rahul, for a truly 5-star experience!
August 2025 by Alec Stevens
Some sort of alarm going off all night, barely slept, staff did not know where the sound was coming from. Awful
July 2025 by Jakub Pylkowski
It wasn't bad, rooms were clean, service was nice but you have to pay for parking and WiFi.
