August 2025 by Y.S H
Absolutely useless. They kept my watch for over a month which was very inconvenient. When the watch was retuned the problem hadn't been fixed. I'll take it to somewhere else. This shop can't be trusted - best avoided.
June 2025 by Tony Bliss
I went into Timpson Harrow to ask about getting my belt mended today was met by a very polite member of staff. Who said that he could fix my belt and come back in a couple of hours. On my return the same member of staff was serving some else and was as polite to her as he had been to me. As promised my belt was fix and as good as new. Thank you Saiveon you are credit to your company it was so nice to hear such politeness from a young man. As I left i ask for Saiveon for his name he also said that he was the new Manager.
May 2025 by Millie Chin
I have been a customer for over 20 years
I know David there and was really helpful
Timpson in Harrow has been very helpful every time we had our watches batteries changed. We also have Timpson Lifetime guarantee cards and the replacement batteries are free.
Sunday the 4th of May I went in and noticed a new salesman, apparently from the black community. I was waiting to be served but he ignored me there standing as he was continuously chatting to another black guy and he was holding a watch and telling the guy about the price he could make out of it. There were 2 young ladies waiting before me and the salesman didn't bother to help them
However after 10 mins he asked me if I needed replacement batteries for the watches. I said yes indeed and he said they can't be changed until an hour or so. I showed him the Lifetime guarantee cards and he said, what these for.
I said the replacement batteries are free to change as I have the cards showing the watches make and numbers.
He said leave them and come back after an hour which I did.
After one hour and 15 mins , it was 12.50 pm that Sunday the 4th of May, I went in and he was fixing some shoes. I politely said if the watches are ready. To my surprise he started saying some bad words and refused to change the batteries. I managed to record part of his rudeness. Another customer came in with keys and he was trying to help the customer ignored me and didn't give me my watches.
I told the customer of what happened then he brought the watches and said take your watches, I won't change your batteries.
Their was a little girl with him inside apparently his daughter and was eating sweets looking at his dad rude behaviour.
I noticed many people have complained about this guy and he is a rude person and a scammer, trying to fool customers.
I suggest Timpson should look into this and get rid of him. We need good, polite salesman to work and help customers in the Harrow Town center.
March 2025 by Goshanka 90
They didn't do exactly what I wanted to be done... Not friendly staff as well. I won't come back here again in the future.
March 2025 by Yee-man
Timpson is a reputable brand known for machine key cutting. However, my experience at the Harrow town centre branch was extremely poor. The salesman dishonestly took my data that was breached the GDPR rules.
In early March, I returned to the shop with video evidence showing the key cutting from the previous night had failed, along with a valid receipt. The salesman requested my mobile number to share the video with his manager. After I sent him the video to confirm the key cutting failure, he kept my original key and the faulty duplicate, asking me to leave as he needed to take them to another branch to consult his manager.
I refused this unreasonable request and insisted on receiving my original key and a refund. When another couple entered the shop, he loudly insulted me, falsely claiming I was not a customer and attempted to force me out without returning my keys and money. Only when I showed the other customers my receipt and attempted to call the police, then he reluctantly refunded my money and return my original keys.
In conclusion, I strongly recommend using the key cutting shop outside St Ann's mall instead, as they are professional and understand that excellent customer service is a business priority.
February 2025 by Andreea IANCU
I would give 0 stars but don't have the option. They make a key for me twice and none of them working. When asked for refund they asked for receipt. I had the prove how I paid but wasn't enough. Also a basic key is £12. Very disappointed
February 2025 by Prasang Vora
Great service, needed to cut some spare keys, they had a 3 for 2 offer running which I made the most of. Keys which were cut worked great.
January 2025 by C Simister
I?ve always found this branch of Timpsons to be absolutely brilliant - the people are really friendly and any repairs or copies are done wonderfully quickly. Chloe is a sensation with watches - she managed to fix mine then and there (whereas I?d expected it would have to be sent away), putting another thing right, that I hadn?t even noticed, at the same time! If you need to wait in queue occasionally, it?s only because everyone gets such a kind welcome and so much help.
September 2024 by Ife Anon
I went to fix the strap of a high heeled shoe that had broken off. They fixed it within 2 minutes and insisted that they did it for free, and the only payment they would allow was into the children's charity collection box nearby! Very generous and fast at fixing.
April 2024 by N J
Came in to get battery changed, one in lifetime card, 1 new. No issues and done on the spot
March 2024 by Munty Vlogs
Great service
March 2024 by Veronica
Went into Timpsons, Harrow, recently to get a car key cut. Alex duly cut and told me how to program the key. He said if I had any problems, then to come back. As key didn't work, I returned. Alex said he'll come with me to the car and sort it out. He actually shut the shop! He then came with me and programmed the key and all worked. Alex, you are a total star! ? Thank you so much for your help! ??
March 2024 by Andy Williams
Not happy. Busted a gut to get here for 5.25 and it's closed. Advertised time is 5.30pm.
February 2024 by danny37626
The person working at the harrow branch gave me a horrible attitude from the moment I walked in. Before even letting me finish explaining my problem he refused to fix it even though I still had the receipt from the last time the screen on my phone was replaced which was no longer than 3 months ago. He told me to go to another store with my problem and was completely rude for absolutely no reason. I will never be back here again.
February 2024 by raja raja
Please done use this shop the owner is a thief and a fraud . He sold me a life time watch battery and after 2 years he is refusing me change the battery . I have the receipt and thomoson card but he still refused to change the batters . Day light robbery please avoid using him its a scam . I am going to report him to the council and trading standards
