September 2025 by Sarah Kadija Jendoubi
I went there for an issue with my phone and the gentleman genius Umar fixed all the issues with passwords limited access and also a better contract for my needs when traveling often abroad
Thank u UMAR
August 2025 by Ryan Donnelley
Assistant manager is very rude and unhelpful.
August 2025 by DEV Dasondi
Very disappointing staff. When you ask them something they would tell u to see it yourself on the three app. When I asked them to help me with the details of my account they were so unbothered to help and even to work. Even though I have a direct debit setup, I still pay for my monthly bills manually because they fail to take the payment on time which then affects my credit score. This branch of Three has very unbothered and uncaring staff.
July 2025 by D
Pretty stressed out staff. Working behind the doors seems like they afraid. Told guy to give a new free sim to replace an esim tried to push me into contract.
April 2025 by PRITESH PRAJAPATI
I had a terrible experience at Three Store. They had no idea what was happening with my order, and their staff seemed completely unorganized. To make things worse, they gave my device to someone else for checking without even verifying their ID! This is a serious security issue and completely unacceptable. I would not recommend this store to anyone.
March 2025 by Rochelle Vaz
We're happy to say that we recieved excellent service from Saadat who was so friendly and approachable yet professional. My experience at Three the last time was not very pleasant
(I.e: Staff were not professional -Won't take names) so coming in to be treated the way Saadat treated us today was so refreshing and the information provided was very beneficial. It would be great to have more staff like him. Thank You Saadat and keep up the good work.
March 2025 by Fatima Al-darweesh
Poor customer service both in-person and online. So unhelpful. They won?t serve me without a passport or a drives license.. I don?t have either. Won?t accept an Evisa or BRP.. rubbish
March 2025 by Bhavin Jiyani
Great service
February 2025 by Yop
Never been to this store but theee has the worst customer service online I have ever experienced. Sent things to wrong address multiple times after reassurance on the phone it wouldn?t happen again and then spend hours on hold to resolve anything
December 2024 by Magdalena Szyma?ska
Fantastic customer service provided by Ardit. He made the whole process extremely easy, helped me choose the most suitable deal and made me feel like a valued customer. Friendly, professional and efficient. Superstar!
December 2024 by Johanna O'sullivan
amazing customer service from the assitant manager zayn. i have autism which makes me nonverbal he was so understanding a patient with me and made sure i understood what was happening he couldn?t of done a better job the world needs more people like him
December 2024 by Chandrashekhar Thaker
Very Helpful Staff
November 2024 by Jay Saliya
Chris thank you for your quick service. Appreciate
October 2024 by Kevin Hicks
Very friendly and helpful staff.
October 2024 by Vikram Singh
I recently visited the Harrow, Saint Annes Road store to cancel my service. The store manager, Chris, was extremely unhelpful and unprofessional. He misinformed me about the cancellation process and then refused to help me resolve the issue. I had to call customer service myself to get the problem sorted out. The entire experience was very frustrating and I would not recommend this store to anyone.
