August 2025 by Jens Meyer
This is definitely the Wetherspoon v1.0 experience. Small, cramped, and in desperate need of a facelift.
August 2025 by Karl Lipman
Cheap, friendly and quick service and tasty food
July 2025 by scon ed
I visited this wetherspoons on my way to Wembley, a small pub in harrow, very keenly priced for the London area, food nice and piping hot, staff very nice, the pints are very good value, good value pub
July 2025 by Prahladan Ganesan
We ordered new gourmet buttermilk chicken burger from the app. Unfortunately they told us that chicken is no more and they can replace with fillet. But we requested to change to another menu. They rendered good assistance and finally replaced our order to what we wanted. It was Korean chicken with coconut rice and my friend had Korean chicken with fries. Of course with beers?it was awesome! Kudos to the manager and his team for treating us well.
July 2025 by Shantnu Saxena
Good pub. The food is good and it's a lively place.
July 2025 by Craig io
Great stop to eat before heading into central london
June 2025 by Jitender Tarar
Good chian for cheap food and drinks even in the heart of the city
June 2025 by melvin m
Wetherspoons pubs are generally known for their spacious interiors and ability to accommodate large crowds, creating a distinct, open atmosphere. However, this one is relatively small in comparison.
May 2025 by Glyn Melia
To be honest 1 star is excessive because I'd give it a ZERO. The way I and my 2 grandchildren were treated on Saturday was disgusting. They refused to serve me any food or drinks because they had put a small sign in the window saying Sunderland fans only. I'm 70yrs old my grandchildren are 12yrs and 10yrs old. I said what trouble are we going to cause. The reply was security will be here shortly you'd better go. My granddaughter felt threatened by this statement and became very upset. We left.
May 2025 by gunjanr rathod
I mistakenly ordered 2 beers, I was alone and I instantly said that 2 beers have been placed by mistake and I want only 1, but the staff did not listen to me at all and forcibly gave me 2 beers
May 2025 by Tina Agarwal
Formal Complaint Regarding Poor Service and Staff Behaviour at Moon on the Hill (Harrow)
Dear Wetherspoon Management,
I am writing to formally raise a complaint regarding the extremely poor service I received today at your Moon on the Hill branch in Harrow during breakfast hours.
I ordered two large breakfasts and one hot drink. However, the experience was far from what I expected from a well-known establishment like Wetherspoon. Firstly, we had to wait a long time for a table to be cleaned and cleared, even though the restaurant was not busy and only a few customers were present.
When a staff member named Fiona brought our food, she did not bother to clear the dirty table. Instead, she carelessly placed the plates down on the cluttered surface. In the process, a bunch of bread pieces?around four slices?fell onto the dirty table. I asked why the table hadn?t been cleared before serving, and she responded with visible attitude and no professionalism.
What made the situation worse was that she didn?t apologise at all. In fact, she was laughing, which I found extremely disrespectful. Though she later replaced the toast, she still showed no remorse or courtesy.
This is the first time I?ve experienced such rude and unprofessional behaviour in the UK. As an Indian customer, I felt deeply hurt and disrespected. Moreover, when I placed my order, Fiona did not greet us?no ?hello? or ?good morning.? Basic hospitality and manners were completely lacking.
I am extremely disappointed and hope that this complaint will be taken seriously. I would appreciate a response and reassurance that this type of behaviour will be addressed.
Thank you for your time and attention.
April 2025 by Alex Gibson
I have a liking for Wetherspoons so could be a little biased.
April 2025 by Ellie Hunte-Wood
Dropped by recently and was genuinely impressed?though not in the way one might hope. It?s not every day you get to witness people asleep on tables while the manager, with one AirPod in, casually handles customer service with all the enthusiasm of someone being mildly inconvenienced. Watching them juggle a phone in one hand and money in the other (with a few coins dropped for extra flair) was truly something.
Not a single clean table in sight, and dirty plates had seemingly become part of the décor. It?s always interesting when hygiene seems optional and customer service feels more like an afterthought. I suppose the ambiance aims for ?gritty urban realism,? though I?m not sure that?s what most diners are after.
Here?s hoping management considers raising the bar?at least off the floor.
April 2025 by Anita Pires
Cheap & cheerful
March 2025 by dave
Nice quick service more good beer at good prices, all in al a very decent Wetherspoons with nice friendly staff
