April 2023 by hemali gori
Rude staff, ridiculous prices - like literally you get half the price of the same bottle in Savers which is next door in the station road. Staff is probably hired just to make you feel uncomfortable and not welcomed.I went to shop for my family friends I clearly mentioned my budget, and asked what's on sale since it's a gift item, the sales rep looked at me as if I asked it for 'free' she showed me 2 bottles and didn't even bother giving me a tester or explaining me the fragrance or even sharing a humble eye contact. I was in a hurry and I said 'I'll take it' and I requested for a bill, since I wanted to have an option to return if the bottle is damaged or basically out if customer service courtesy. She said I'll get the bill in 5 mins as there was some issue, I never got the bill! Literally never! Now I have a product which is double the price, no proof of buying and I'm sitting and thinking was this 'Intentional'?Anyways they're clearly lacking a good service staff for a luxury process that literally runs on a 'Service' model. All the best for that!
December 2022 by John Pottinger
Great choice and price. Helpful staff.
October 2022 by Temitayo Shittu
Attendant was very very helpful. Couldn't make up my mind on two desired perfumes but was guided quite professionally. Plus I got 20% discount so I'm a happy bunny! ?
October 2022 by Kashif Husain
Great range at all types of price points.Super helpful staff. You tell them what kind of thing your looking for and they know straight away some good recommendations.
October 2022 by M X
Isha was lovely today! She was so helpful and kind, I got a nice gift for my friend!
June 2022 by Shiva Design
Most expensive fragrance shop i London.
March 2022 by Som Som
Condescending and attitude stinks! The woman need to be sent to a workshop to learn basic customer service. Very unpleasant experience!
February 2022 by Ami Red
Love going to this shop. There are often discount offers going on , so you never know when you might strike a deal on your favourite perfume.
December 2021 by vikash sachdev
I went to Fragrance Shop in Harrow I took my pufum back to the shop and told them the pufum is broken and not opened they it not want to give me any one same one and and they did not want to change it and they gave me dirty looks and at the end they gave me the same one and they was so rude to me and neaver go there again if you want to waste your money ok.
December 2021 by Lalit Morjaria
Unhelpful staff, impolite walked away from shop and bought online another seller.Won't be visiting or buying from this store and suggest another same.
July 2021 by prodip roy
Nice shop avilable
July 2021 by Sunil Punja
Worsted customer service and one ladies behavior like very rude she's didn't followed queuing we are waiting for customer service and they skip our turn
September 2020 by Vishal Sobjali
Best price,lots of variety in perfume,and staf also good my suggestion is you can visit this place. If you are perfume lover
September 2020 by Fatima
worst customer service. I went yesterday to buy a couple of perfumes. there were two ladies both were unhappy and angry and made feel uncomfortable. sometimes you can tell from the face expression and the way there talking to you. so I ended up with only buying one. Also they literally made me feel as if im wasting their time or asking them for a free perfumes. worst of the worst customer service. I am completely disappointed with the customer service. I will never ever will go back there again.
September 2020 by Keren
Lady who helped me at the counter to buy Roberto Cavalli perfume was friendly enough. However, she said they don't do printed receipts and can only email the receipt. I gave her my email address, she said it would take a while to come through. It never did. I went back an hour later and she told me to check my junk folder (as if I didn't know that). Another lady was there too and they both said it must've come through and that they can't resend it to me!!! I said it never came through to me, I'm sure this is illegal!!! My first time buying here and will be my last!!!
