December 2022 by C 4
Staff are ridiculously slow on the tills! As someone with retail experience, they need training on how to work more efficiently. I could hear them creating UNECESSARY small talk with customers paying even though a long queue was forming. After a 10+ minute wait, I paid for 2 items and told the employee I was unhappy about the wait. After that, the employee turned to my mother and had the audacity to tell her she had a nice smile - even though she knew I was annoyed. Talk about diverting the conversation away from the problem. Foolish woman.
November 2022 by Mika Scorilo
Unpleasant experience with a very bored assistant! After I waited at the shelf for someone to come and help me she clearly didn?t like it when I went to the till and asked for some help, even I was the only person in the shop! I paid, I said thank you and she didn?t even bother to reply with anything!
October 2022 by Kat Farr
Lovely experience will shop here more often
October 2022 by Qasim Shah
Would like tk say a hugr thank you to diana who earlier today informed us informed us about CBD and its benefits, she was very informative and helpful.
August 2022 by Liliana Jdanov
Can?t wait to see what changes they will make.???
May 2022 by F Jones
Superb service from a lovely, knowledgeable, helpful and friendly "Axi", yesterday!!!(Will correct her name once I locate my receipt)Gave me GENUINE advice and had amazing skin so keen to get started on her tipsDeserves a pay rise!!!!!!!!!
March 2022 by Fabian Jones
Superb service from a lovely, knowledgeable, helpful and friendly "Axi", yesterday!!!(Will correct her name once I locate my receipt)Gave me GENUINE advice and had amazing skin so keen to get started on her tipsDeserves a pay rise!!!!!!!!!
February 2022 by Nerf Anilisi
Had a great experience with a polite and helpful assistant. She took her time to explain the benefits of skin products for my age range. Would definitely recommend coming here. Great staff ??
January 2022 by M X
Horrible customer service. I was in body shop this morning and was going to purchase something and suddenly the fire alarm went off and the staff member, with black hair and glasses rushed me out of there with no warning of it. It was shocking, and gave me a headache. The woman was rude and never apologised for the inconvenience. I never bought the item either. Never going there again. Disgusted.
January 2022 by Parimal Mehta
Found Press sales inguise of offers. All sales people trying to sale in a nice way though. Were put off and actually walkef away and bought Xmas pres from some where else
October 2021 by Varun Gopalakrishnan
I?m a regular customer at this outlet and I prefer this store because the staff are polite, lovely and very helpful. Good shopping experience, everytime. They apply vouchers and coupons including the UNiDAYS coupon instead of us asking them.
October 2021 by R G
Great customer service and the staff really knows their products which is so helpful. However, there is a lack of stock in some products.
August 2021 by Anne Abdulla
Have had problem skin on hands due to dermatitis. Have used everything prescribed and over the counter. I went into Harrow and spoke to assistant named Diana she was so helpful and knowledgeable, she recommended hemp hand protector. I bought small tube to try. First time anything has helped. I could actually stretch my hands without them cracking. I have gone back and bought large tube.
September 2020 by Ewelina R
I love going to the body shop in Harrow. I?m always welcomed bu the staff, and everyone is always very helpful. They willRecommend stuff for your skin type they will tell you everything you need to know about the product and they will go above and beyond to make sure you get the best deal on everything and are satisfied with you purchase. They always give some freebies too which is lovely!!
September 2019 by Deborah Watts
Very helpful
