July 2025 by Pinal Prajapati
I forget my cardholder today in between 3:30pm - 4:00pm. I asked to storemanger to check for me , he was very rude and told me we didn't received any cardholder here. I request him many times to check the camera but he denied for everything .it was horrible experience with the staff not acceptable at all.
June 2025 by Nat Nikole
They dont answer the phone. I honestly tried for a hour straight....
June 2025 by super swift
Tesco Wembley managment should fix the toilet specially STAF TOILETS.HONESTLY guys I'm from staff in tesco Wembley but we cnt sit in our upper floor ,to much bad smell of gutters close drainage. We cnt sit in our canteen to have our lunch break or tea break.
LONGTIME tesco not fixing it they should think about Staff. Thanks, hopefully Wembley tesco managment will understand the situation.
May 2025 by Shahid Ashraf
Went today to get chocolate milk on a promotional offer today (Chocco Milk) and I scanned my voucher as per the promotion. The transaction required store approval. The manager was called and completely disregarded my voucher even though it stated you can use in anyTesco. She just refused and stated go to another store??? And simply walked off?? Absolutely absurd! The manufacturer voucher entitled me to redeem my coupon in any Tesco but the manager just was simply rude, no customer service and she walked off! Nonsense. Left me at the checkout and just went. Not a happy customer at all.
March 2025 by Aarin Malikhudda
Very rude staff specially Bina. Who is standing behind the counter. Never smile and very irritated person.
March 2025 by lee luna
I always come here because they usually have great deals. Today however, I came with my daughter who?s just visiting London and it left a very bad impression on her. One staff literally shooed us away from the fridge while she?s marking clearance items. Speak of rudeness!
February 2025 by Darren Davies
Tesco says it opens at 6, but yet your still waiting after 6 while you watch the staff talking away totally unacceptable, TESCO SORT YOUR STAFF OUT!!!
February 2025 by Sofia Fathi
I visited your store today and had a very disappointing experience. I purchased two gift cards and went to use the self-checkout. Unfortunately, one of my payments didn?t go through, yet the machine still processed it and took the money. I went to the customer service desk, where a lady named Janet was very helpful and kind. She explained that she would need to consult with the duty manager.
However, the duty manager seemed uninterested in assisting me. She was on the phone and didn?t make any effort to understand or resolve the issue. Instead, she called over a team leader named Raj, who was incredibly rude. He started shouting at me, accusing me of being a thief, and insisted that it was my fault without even attempting to listen to my side of the story. I suggested that the CCTV footage could be reviewed to verify what happened, but Raj continued to be dismissive and unhelpful.
I was shocked by his behaviour and lack of professionalism, especially when compared to Janet, who handled the situation calmly and respectfully. If I were in charge of the store, I would promote Janet to a leadership position, as she demonstrated far better customer service skills.
It is my hope that Tesco will review the conduct of staff like Raj and consider promoting individuals who truly excel in customer service. This experience has left me very disappointed, and I hope that steps will be taken to restore the level of service I expect from Tesco.
December 2024 by Valentina Burlaca
I am volunteer in Olio.
Today 26/11/2024, I was sick and asked another food waste hero to cover me , he went at the store at the time 20:30 but a man told him to wait until 21:00 , as they don't give food earlier.
Ok, a volunteer was waiting for the other 30 minutes, then a manager of Tesco store, was forcing him to take all the food what they have with expiring date or they will cancel the slot and not give anything at all. I was speaking with a manager or an employee over the phone but he even did not want to listen to me, he was rude .
There was a lot of bottles of milk, which are very heavy to carry in hands.
How fair is it? If a volunteer can not carry more than 15 kg and doesn't have a car ? He will bin all this food or better to give a part of food to a volunteer and share with people in need.
This behaviour so disgusting and looks like a harassment. In the end the man who didn't want to tell his name, refused to give any food to a volunteer who spend his time and money to go to this store. This behaviour is unacceptable, please instruct your employers .
December 2024 by peet
Stopped shopping their because of the terrible staff.
November 2024 by Yaaman Grembecki
Horrible place! Bad managed! Long waiting queue. Lack of different products options etc.
November 2024 by G J
Very dirty, fridges smell like something is rotting there. Fruits often mouldy. I try to avoid shopping there.
November 2024 by Reet
Awful, awful staff! Avoid.
October 2024 by Palak
Excellent service by staff. Ready to help any time
October 2024 by shivani patel
Service is excellent. Staff is suppprtive
