April 2025 by zahra hussaini
This Tesco really needs to fix their toilets it?s been broken and smelly for 2 years now. It cannot be safe for any customers to use their facilities
March 2025 by Pramila Shah
Staff very helpful and could find everything wanted to shop
March 2025 by n enci
Really enjoy this store
February 2025 by Akash
Good service
February 2025 by Avani Patel
Horrible customer service.
I bought two items from Tesco but I have to return them for that I went to customer care. Lady name Snehal served me when she was taking my items back and issued my refund so pricing wasn't matching so I asked her just give me explanation and just bcoz my husband also working in Tesco I have family colleague club card with me she seen , so when I asked her to explanation deference so instead of explaining me she said working in Tesco you supposed to know all the role and regulations. So if my husband work in Tesco why do I have to know rules and regulations? Then I asked for store manager them Mr sahil came he clear my doubts and shorted out for me.
Staff snehal infront of me whisper in other staff ear so they both were looking me and laughing.
So plz teach snehal how to give costumer service at least not speck in own language and make awkward for customer...
What is her job role as well . She don't have right to ask me rules and regulation. I made verbal complain to Mr sahil about incident so I don't know he has take further action or not.
But Mr sahil is very nic manger.
December 2024 by Asu Bhuva
I went into tesco this morning before i started work around 8.00 a.m . I did a bit of shopping and noticed a diffuser , all other fragrances were priced at £8.50 but this one was reduced to £4 so i bought one , went to pay and charged £8.50 i mentioned to the cashier that this one had price of £4 whereas others were normal price of £8.50 she told me i had to go customer services which was in front of the till i used.
The lady there didnt have a clue of who
was doing the role to check the prices and was shouting from one colleague to another well 5 min later she found someone still shouting from across the store to check the price . We both saw him moving the diffusers across so clearly they were placed in the wrong place or price was placed in the wrong place, he than shouted across it £8.50, so i asked for refund.
I used my debit card to pay and used my debit card to refund back and only was refunded £7.46 . I queried this and told its company policy and head office instructions to deduct so you wont get full refund.
I was in the store wrong pricing than shortfull of £1.04 which wasnt even my fault , is this how tesco makes their profit by robbing people when they ask for refunds. Disgraceful service and give 0 stars never will shop again , ill wait for response and will sent in complaint letter and happy to share my experience on social media and local harrow newspaper.
Its not about the money but how can they deduct £1.04 from me when i was still in the store and pricing was wrong .i urge prople be careful if you ask for refunds as you do not get what you paid for back this is how tesco makes their profits by robbing people shame on you Tesco i await for a responce before i take this on other channels.
December 2024 by Agnieszka S.
We were searching for scottish shortbreads and Mr Niro helped us to find them and even brought from the back, because they were out of stock! Thank you again for your help!
December 2024 by xaviola De Souza
NIRO was so so helpful ,helping me to get the Scottish short breads such an amazing guy
December 2024 by House Of Old
I'd like to make a formal complaint about members of staff in your Harrow Station Road Superstore branch. Today, during the 2 mintues silence, the two women working at your pharmacy would not shut up talking and instead made it a point to laugh when asked to stop.
November 2024 by Anhar
Not good customer service
November 2024 by marahim13
Karishma in pharmacy section was very helpful on what OTC options I had for back ache. Excellent service !
November 2024 by Faris Hussein
Filthy toilets complained smelly urine on floor
November 2024 by abdollah aref
I truly appreciate Mr. Sahil, the supervisor at Harrow's superstore. His assistance made all the difference; without his help, I might have misplaced my shopping money, and that would have been really stressful. I?m grateful for his kindness and support.
October 2024 by Niza Fatema
Disrespectful
October 2024 by Prachi Patel
Deepika has behaved badly with us.
