May 2023 by Google user
Always busy but staff is managing it well and know how to manage the pace.\\n\\nThe Wifi really needs improvement especially because the whole Harrow on the hill area is really bad for signal for Virgin/O2 network.\\n\\nGood to grab a quick coffee and a croissant with the subscription but it?s often loud with kids so if I need to sit down and work/focus I usually go to Costa next door. Overall a decent place.
May 2023 by Greg clarkson
Never have anything available..... be better to just not open.... didn't buy anything cos they had nothing... I won't waste my time ever going again....... 0 stars..... close I suggestNothing available again today ?
April 2023 by Ieva Giedraityte
I love this branch of Pret, great coffee and amazing people that work there. The manager Vida does an amazing job!
March 2023 by Abheeth Podinilame (abheeth_lokuayya)
Good service! Regular customer here! Logesh is a super cool guy! Staff members are friendly ?
February 2023 by James Searson
Jaymar had excellent customer service he needs a pay rice I?ll be back again I?m in love with Pret especially its Valentine?s Day??????
December 2022 by Delzee lambert
Slowest pret in the world.Weirdest system of coffee making.Only cappacinoThen only latteThen they only make matchaGod forbid if you order an ice latte, waited 45 mins once as they were only maling hot coffeeI go to lots of prets all over LondonThis is the only one that thst take 30 mins to make a coffee.The amount of times i waited so long i had i cancel my order and not even a sorry.While typing this i just been told my coffee will be another 15 minsCentral london is far more busy but never have to wait more than to mins.Re training is need here!!!!!!!!
November 2022 by Balaji Santhanam
I'm a Pret loyal for their Healthy & Tasty fresh foods. And Pret's staff has always been polite, courteous and customer friendly. The only exception is the Harrow store. After contemplating for a while, tried giving them direct feedback to the store & in vain, after 3rd negative experience, I'm writing this review.The Harrow staff just need training from central management, to be aligned with other Pret's store values and culture. Easy problem to be fixed but nobody's bothered.
October 2022 by Michael Stone
Really disgraceful.... I love their food and especially their coffee but when i went today to get some food etc. there was only 1 person serving and 14 people queueing, you read it right, FOURTEEN! .... What an absolute joke ... i would have gone to Costa two doors along which was virtually empty but i just don't like their coffee at all. I was around for about an hour and not at any point was the queue less than 13 people, once i even counted 17. ... They must have lost quite a bit of business and i just felt so sorry for the girl serving. The manager needs to be replaced obviously but that'll only happen if pigs start flying probably.
October 2022 by dave pelton
Open 7am till 6pm. Best place for sandwiches and coffee to takeaway.
August 2022 by Tovin Nguyen
Staffs are not friendly. I asked them kindly to open the toilet to change my baby nappy (I drink here) but the way they open the door so rude. My mom asked them politely to bring the hot coffee to the table for her because she hold the the baby ( I was not there at that time) but they said no even they have a lot of staffs there
August 2022 by mihir patel
they have a serve a good service to every customer . ?
July 2022 by Mayur Shah
Lovely staff always on the goGreat smile good serviceSadly always a long queue not enough people , Need a good deep clean tables chairs floor walls
July 2022 by Réka Tasnádi
I'd add more stars if I could. The team here is simply amazing! Very professional, always very attentive, can't imagine how they manage to serve all the different type of drink variations and keep such a good attitude at all times! Team has a very strong bond I feel, I like everyone but I have to say the managers are truly amazing! Personally I like the flavour of a few competitors better but due to the service I tend to come to this store, it's seriously the best far and wide!
July 2022 by Thomas Robinson
Great, friendly staff all of them. cheerful and happy to see you and say hello. The coffee is always good and the sandwiches nice and fresh
July 2022 by Jigna Loladia
Very quick customer serviceMostly busy in morning due to their subscription offerI started my subscription for this month as having very hot days loving it shakes/smoothies/frappes/ice drinksNot every pret will have all options....Need to make it available in all pret as I travel northwest and central London mostly but only some pret will have allHarrow Pret is the best so far
