March 2024 by Indra
Great customer service, would like to thank Shiraz for quick and friendly delivery.
February 2024 by anj patel
Takeaway todayExcellent service, on timeMac and cheese was excellent - good portion size, saucy, garlicky, very happySpicy veg melt deliciousCookie dough great with a sep pot of icecreamFriendly driver
December 2023 by Bip & Shush Songs
Just ordered pizza supreme on line as couldnt see veg option. Rang them confirmed it must be vegetarian and no mushrooms.I got delivery 30 mins later. Guess what wrong pizza got delivered even though I had rung them. Confirmed it.I rang them spoke to a lady named Basira who said she was the manager i told her i got meat pizza delivered. She shouted and said she will make veg pizza and i have to pay again. She will not take wrong one back take it or leave it I was shocked and the fact she was shouting appalling service and totally unprofessional. I will NOT BE ordering any more pizzas from Harrow Weald branch. Basira is not fit to be a manager she needs customer service training.I have been a regular customer of H/W Branch . You have lost a loyal customer to Dominos. I will bin the pizza which is delivered. Thank you. I would give zero star. Go to Dominos instead oe Papu miya
December 2023 by Rachel Adams
good service, pizza was hot when
December 2023 by Trushal Patel
If you want late/delayed pizza delivery this is your place. If you want no customer service this is your place. If you want lies from staff this is your place. If you want stomach issues?THIS IS YOUR PLACE! How has Harrow food safety & hygiene team allowed this place to stay open!
November 2023 by Vishul Shah
Order from another branch. They lied about 4 times on the phone to me about delays to my pizza which they had actually forgotten. Pizza came an hour and a half late. Soggy and under cooked.Manager was rude and didn?t really want to help. Customer service were even worse and offered me an apology. When asked further they offered me 2 £5 vouchers which can only be used on separate orders and not with any deals. Lol. Apparently this is consolation.
October 2023 by Sharon C.
Had a really good customer service experience with this branch of Pizza Hut. Had an issue with an order that they were quick to fix and the New Yorker pizza was great today.
October 2023 by Dinesh kumar
Terrible restaurant. Dont ever order from here. The lady manager is so rude. I had placed my order this afternoon, they said the oven is not working and asked me to cancel. They don't know the right procedures on how to cancel the order. The lady manager gave me a number and when I contacted that number only has an automated message and doesn't connect to any customer service operator. So I had to call the store and check the right procedure to cancel my order, but this time around the lady manager spoke really rude and started yelling at me. Please dont ever order from this store.
August 2023 by Benjamin Abel
Bettina was extremely helpful and courteous. I am very pleased with the customer service and support provided by her. Thank you very much ?
August 2023 by M LV
Great pizza as always, and always add extra garlic sprinkles on the crust when I ask :)
August 2023 by Ashy P
Ordered via delivery, the app was telling me that the pizzas were delivered but they were not. Called the branch and they advised that drivers were clicking delivered on their delivery portals to keep in line with delivery times and that we should wait a little bit longer. No apology. Pizzas arrived, ordered a veggie supreme and deep pan margarita, we were delivered a meat feast and New Yorker which was burnt. Called the branch and they said that veggie pizzas are meant to look meaty. Tried to ask them to explain why a veggie supreme would have meat on it and there was silence. Was advised that they can't deliver our actual order as they had no delivery drivers and we had to go collect. Went into the branch to collect our correct order and there were 4 delivery drivers waiting outside. In the branch we were offered no apology but advised to wait for our pizza. While waiting we witnessed an employee creating pizzas with no gloves on and moving from handling veg to meat items. To say that we were disappointed and shocked with the way this was managed is an understatement.
August 2023 by Adnan Jutt
I came to buy 2 pizzas last week and again i came today to buy same , both ladies they serve me very well , both are so polite, really love their service , i wish if i could give more stars
June 2023 by Claudio Nikolas
The best pepperoni pizza. Nr 1
June 2023 by vinit patel
No good service.i received very cold & burn pizza.not a pizza hut its called pizza burn I faced this issue more than 2 times. Seriously guys don?t buy . In markets low price lots of local pizza shop.
May 2023 by Ruth A
Really good Pizza Hut! I ordered and unfortunately one of the pizzas I received was wrong. They immediately offered to replace. I opted for a free pizza the following order and not only did they send a large (instead of the medium I?d originally ordered, but they also sent free of charge some yummy chicken bites (which I?ll buy again). Great service and very quick and polite delivery guy.
